Senior Solution Consultant, Commerce & Loyalty West

Overview

Solution Consultants at ID.me are the technical and product experts in the presales process, playing a key role in advancing customer requirements. In this role you will collaborate with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams.

Ideally based in Mountain View, CA, the Senior Solution Consultant, Commerce & Loyalty West supports ID.me's consumer brand business across the full western territory, including the Bay Area, Los Angeles, and the Pacific Northwest. You will be the senior technical voice on pursuits with retail, telecom, travel, entertainment, and direct-to-consumer brands that use ID.me to verify group affiliation - military, veterans, first responders, students, teachers, and nurses - and to honor those communities with gated offers. These are fast-moving commercial cycles where the integration lands in a checkout, account creation, or loyalty flow, and conversion is the metric that matters.

We value strong listeners who can deeply understand customer challenges and provide structured advice on overcoming them using ID.me's technology. You must be highly technical and comfortable interacting directly with customers.

In the rapidly evolving digital identity market, you must understand ID.me's architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at ID.me make a direct, positive impact by helping people access services online more efficiently.
Responsibilities

This role extends the core Solution Consultant responsibilities.

• Maintain in-depth knowledge of the entire ID.me product suite and how it maps to consumer brand and loyalty use cases
• Serve as a primary contributor to RFx responses, owning technical accuracy across brand and platform solicitations
• Solve technical customer issues of broad scope and high complexity
• Provide mentorship for Solution Consultant team members and remain a current contributor to team-learning initiatives and activities
• Collaborate cross-departmentally to identify and resolve complex scenarios and integration issues
• Propose and implement improvements for product feature enhancements based on current market trends
• Identify solutions leveraging market and industry knowledge
• Support the team with resolving customer escalations
• Assist with specific objectives and key results associated tasks
• Leverage technical expertise with APIs, federated protocols, and consumer brand and ecommerce customer environments to drive sales strategy and success
• Diagnose and document customer technical and business requirements
• Design and configure solutions that address customers' unique needs and offer the most value from ID.me's products
• Develop and configure demos that position differentiated solutions
• Quantify the business and technical value of ID.me in solving customer problems
• Execute Proofs of Concept with complex use cases and integrations
• Analyze complex RFPs and write accurate, compelling content that positions a unique ID.me solution
• Craft reusable technical content such as whitepapers, playbooks, and how-tos
• Develop and maintain relationships with the technical representative(s) at the brand
• Distill, prioritize, and communicate product feedback to internal teams
• Present at marketing events, trade shows, and user conferences

The Role

• Collaborate closely with GTM teams as the go-to ID.me product expert to drive successful brand engagements
• Gain a deep understanding of all aspects of the ID.me platform to communicate the technology effectively to users of varying technical expertise
• Facilitate a seamless transition through each stage of the customer lifecycle, ensuring continued success and driving adoption of new products with existing brand customers
• Partner with the Sales team to help brands fully grasp the potential of the ID.me solution, aligning it with their growth, loyalty, and customer acquisition objectives
• Design group affiliation verification into checkout, cart, account creation, and loyalty flows, advising brands on the tradeoff between branded and white-label integration patterns
• Identify and propose turnkey solutions while coordinating with Product Management for potential outsourced enhancements
• Support sales efforts by leading proofs of concept (POCs) that showcase complex use cases and the value of ID.me's platform
• Distill customer and solutions team feedback into actionable insights for Product Management, Engineering, and Sales
• Develop technical solutions for brands to address complex use cases, ensuring scalability and efficiency
• Define the specifications for how solutions are designed, managed, and delivered, ensuring alignment with business objectives
• Identify the most effective technology solutions to address brand challenges, bridging technical needs with commercial goals
• Quickly articulate complex technical concepts, often on the fly, using whiteboards or other tools to engage customers
• Communicate the architecture, behavior, and characteristics of software solutions to stakeholders, ensuring clarity and alignment with objectives

Requirements

This role extends the core Solution Consultant requirements.

• Demonstrated experience performing the responsibilities of a Senior Solution Consultant
• Passionate about delivering value to customers; experience in a customer-facing role such as consulting, technical support, or solution engineering
• Strong understanding and hands-on experience with REST APIs
• Proficiency in industry-standard protocols used for authorization/authentication and federation (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
• Confident in presenting and sharing technical knowledge with senior stakeholders
• Strong technical presentation, communication, and problem-solving skills
• Expertise in one or more of the following: Identity and Access Management (IAM) platforms and concepts, Identity Verification, web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), or backend development (Java, C#, Node.js, Python, PHP, Ruby)
• Familiar with NIST SP 800-63-3 / 800-63-4 guidelines and standards
• Knowledge of the complete software development lifecycle (SDLC) and associated best practices
• Experience with modern software development methodologies, DevOps practices, and associated technologies
• Practical experience with REST APIs and related technologies in real-world scenarios
• Ability to quickly learn and apply knowledge of the ID.me platform and solutions
• Relentless curiosity and a positive, can-do attitude

Preferred Qualifications

• Experience supporting consumer brands, retail, ecommerce, telecom, or loyalty platforms in a presales, consulting, or delivery capacity
• Hands-on experience designing OAuth 2.0 integrations into checkout, cart, or account creation flows
• Familiarity with ecommerce platforms, loyalty platforms, and customer data platforms, and how an eligibility check fits into them
• Comfort working on both branded and white-label integration patterns, and advising a brand on the tradeoff
• Exposure to group affiliation, eligibility, or age verification use cases and the competitive landscape around them
• Experience building demo assets quickly - prototyping a branded flow to make a technical concept concrete in a single call
• Awareness of conversion and abandonment sensitivity, and how to quantify the cost of friction in a purchase funnel
• Based in Mountain View, CA (preferred) or elsewhere in the western United States, with the ability to travel regularly across the western territory

Key Performance Indicators

• $ Bookings per demo
• New go-lives per year
• Activity impact
• Closed-won deals
• RFx completed / won
• Time to integrate (integration start to complete date)

Growth From Here

From Senior Solution Consultant, the ladder forks into three tracks: Principal Solution Consultant (generalist IC, P5), Specialist Solution Consultant (lateral IC, P5), or Manager, Solution Consulting (people leadership, M3).

Movement between Principal and Specialist at P5 is lateral. It does not require resetting level, and it does not require going through management. An SC can deepen into a specialization and later broaden back into Principal scope, or the reverse. That specialization can be carried forward into Distinguished Solution Engineer (P6) and Technical Fellow rather than dead-ending at P6.

The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.

Mountain View, CA and New York, NY Pay Range

$181,000-$230,000 USD