Your team ensures that enterprise customers are successful and happy using Sanity. This means working closely with technical leaders at our customers to align their strategic goals with implementation details; facilitating brainstorming sessions between editors, designers, and developers; and helping developers make decisions for their unique business needs.
In this role you will take ownership of your customer relationships and drive both internal and external conversations. You'll also have the opportunity to learn more and develop expertise on the people side of technology.
What you would do:- Lead onboarding workshops that are customized to each customer's needs and background.
- Proactively develop relationships with technical and product stakeholders at our customers.
- Meet regularly with technical customers to demonstrate how new features work for the customer's specific needs, answer their questions, and help them plan their Sanity implementation.
- Work with account managers to develop expansion opportunities at existing customers
- Support the new account sales cycle through technical workshops and proof of concept development
- Create and share examples to help customers understand concepts and implement more quickly
- Develop and maintain guides and learning modules to address common topics
- Develop and maintain plugins for common integrations and implementation patterns
- Represent clients' requests and requirements to the internal product team
- Work with Support Engineering to work through customer challenges and unblock specific scenarios
- Support marketing and product research teams to connect with relevant customers and planning events and webinars
About you:- Based in: Remote in the United States or Canada
- 3-5 years of experience in a software development role
- Advanced experience with at least one of the following frameworks: React, Vue, Angular, Astro
- Familiar with backend architecture and SaaS platform integrations
- Experience with one of the following:
- Implementing headless CMS
- Implementing headless ecommerce
- As a Solution Engineer or Solution Architect at a developer-focused SaaS
- Outstanding communication skills, both verbally and in writing
- Proven experience developing solutions with customers
- Problem solving skills with a result oriented mindset
- Exceptional organizational and time management skills
- Structured with a strong attention to details
- Bonus: experience in a B2B customer-facing role, such as consulting or account management
- Bonus: you have used Sanity in production
What we can offer:- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
