General Motors

Senior Software Engineer - IVI Servicability

General Motors$110K — $130K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in automotive or embedded systems, particularly in infotainment/IVI or VCU development.
  • Strong C++ proficiency in real-time or embedded environments; skilled in Python for tools and automation.
  • Hands-on experience with automotive platforms like Android Automotive and embedded Linux.
  • Deep knowledge of vehicle software integration, including diagnostic protocols and ECU communication patterns.
  • Proven track record in debugging complex field issues and leading cross-team investigations.
  • Experience with production software releases in accordance with OEM processes.
  • Strong leadership skills in driving investigations and mentoring engineers.

Responsibilities

  • Lead technical debugging for IVI/VCU issues in the field, ensuring thorough investigations.
  • Develop reproducible setups for testing and drive quality team collaboration on closure of issues.
  • Analyze diagnostics and warranty data to enhance system reliability and serviceability.
  • Design features for improved diagnosability and serviceability in the IVI/VCU stack.
  • Enhance workflows for dealer technicians and support engineers through collaboration and UI improvements.
  • Evolve automation and AI-assisted diagnostics for accelerated fault isolation and resolution.
  • Establish engineering standards related to observability and error handling across software components.

Benefits

  • Hybrid work opportunity, requiring in-office presence three times a week.
  • Potential relocation assistance for the selected candidate.
Full Job Description

Job Description

About the Role

We’re looking for a Senior Software Engineer to own and advance serviceability for our in-vehicle infotainment (IVI) and Vehicle Compute Unit (VCU) platform. You will focus on dealership support and field quality: debugging complex VCU issues, driving technical root cause from warranty and diagnostic data, and implementing features that make the platform easier to diagnose, repair, and support.

You’ll work hands-on in the infotainment/VCU software stack — from platform middleware and diagnostics frameworks to dealer-facing workflows and backend automation — while partnering closely with vehicle platform teams, field quality, and dealer support organizations.

What You’ll Do
  • Lead deep technical debugging of IVI/VCU issues seen in the field, including reproduction, log and trace analysis, and cross-team root-cause investigations.

  • Devise reproducible bench setups, repositories, and automated test cases for field issues, and drive closure of testing omissions by extending coverage and driving closure with the quality team.

  • Analyze warranty reports, diagnostic logs, and telemetry to identify systemic issues, patterns, and opportunities to improve reliability and serviceability.

  • Design and implement diagnosability and serviceability features in the IVI/VCU stack (for example, structured logging, health monitoring, fault injection hooks, self-test and guided-diagnostics capabilities).

  • Collaborate with dealer support, field quality, and internal tooling teams to improve workflows for technicians and support engineers, including enhancements to diagnostic UIs, troubleshooting flows, and repair guidance.

  • Build and evolve automation and AI-assisted diagnostics for the VCU: correlating symptoms, DTCs, and warranty data to accelerate fault isolation and recommended fixes.

  • Define and enforce engineering standards for observability, fault reporting, error handling, and debugability across the IVI/VCU software components.

  • Partner with adjacent domain teams (connectivity, telematics, cloud, vehicle platform) to ensure serviceability requirements are reflected in interfaces, protocols, and integration contracts.

  • Serve as a go-to technical expert for VCU serviceability, mentoring engineers on best practices for diagnosable system design and effective field-issue triage.

What You Bring
  • 5+ years of software engineering experience in automotive or embedded systems, with significant time spent in infotainment/IVI or VCU development.

  • Strong C++ skills in resource-constrained, real-time, or embedded environments; solid Python for tooling, data analysis, and automation around diagnostics and warranty data.

  • Practical experience with automotive platforms and middleware (for example, Android Automotive OS, embedded Linux, QNX, AUTOSAR Adaptive, SOME/IP, DDS, or similar).

  • Deep understanding of vehicle software integration and diagnostics: CAN, Automotive Ethernet, diagnostics protocols (for example, UDS), ECU communication patterns, and vehicle signal architectures.

  • Demonstrated experience debugging complex, intermittent field issues end-to-end, including log/trace analysis, on-bench reproduction, and cross-team investigation.

  • Experience shipping production software into vehicles within OEM release processes and automotive lifecycles.

  • Proven ability to lead technically within a team — driving investigation plans, coordinating across stakeholders, and helping other engineers grow their debugging and serviceability skills.

Nice to Have
  • Experience with dealer or technician diagnostic tools, service workflows, or field quality engineering.

  • Experience with graphics/HMI stacks or IVI user flows, especially where they intersect with error handling, fault indication, or technician-facing modes.

  • Familiarity with connectivity and telematics systems used for remote diagnostics and data collection.

  • Exposure to OTA update systems, cybersecurity (ISO 21434), or SDV (software-defined vehicle) architectures and how they impact serviceability.

  • Experience building data and automation pipelines for diagnostics and AI/ML-assisted troubleshooting (for example, fault classification, symptom clustering, recommendation systems).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job may be eligible for relocation benefits.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive success at General Motors.

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ

Similar Jobs

More Jobs at General Motors

More Manufacturing & Automotive Jobs

Find similar Senior Software Engineer - IVI Servicability jobs: