Mission:The primary responsibility for this position is to support Ateme's customer in design, validation, deployment and operation of Ateme products and services within the customer's own facilities, including in critical systems and live production environments.
Key ResponsibilitiesCustomer Success, Platform Evolution & Technical Leadership- Support the evolution of customer platforms with close collaboration with the customer's engineering and operation teams during project design and validation phases.
- Provide deep technical expertise to support customer efforts in developing new services using Ateme technology.
- Provide customer-specific QA validation for all new code releases relevant to customer operation and ambition.
- Assist in training clients on ATEME products and solutions.
- Interface with ATEME R&D to ensure timely delivery of customer commitments.
- Ensure service continuity and a high level of system availability across customer environments, including critical and live production systems.
Solution Deployment, Operations & Continuous Improvement- Deploy new projects, solutions, and technologies within customer environments.
- Install, configure, and integrate ATEME solutions in client infrastructures.
- Support live production events and ensure proper system performance during critical operations.
- Conduct advanced technical investigations in collaboration with R&D teams.
- Identify system issues, performance bottlenecks, and areas for improvement.
- Maintain and improve existing infrastructures, including troubleshooting, issue resolution, and system documentation.
- Document procedures, configurations, and best practices to support knowledge sharing.
Customer Support & On-Call Commitment- Participate in a 24/7 on-call rotation to support critical systems and live environments, including after-hours, weekends, and holidays as needed.
RequirementsTechnical Expertise & Industry Knowledge- Good knowledge in Linux/Unix system administration and strong networking skills.
- Deep knowledge of video Encoding technology including
- Familiarity with common CODEC (AVC/HEVC/AV1/JPEG-XS,...)
- Proficiency with SMPTE 2110
- Proficiency with ARQ protocol
- Proficiency with common video format (TS, CMAF, HLS,...)
- Proficiency with SCTE-30/35/104/224
- Deep knowledge of video broadcast and streaming ecosystem (playout, DRM, CDN, Monitoring, ...)
- Understanding of basic system and application security best practices.
Professional Skills & Personal Attributes- Motivated, proactive, and curious, with an interest in continuous improvement.
- Ability to take ownership of complex topics.
- Good communication and collaboration skills to work within a team.
- Eagerness to learn and develop troubleshooting and problem-solving skills.
- Ability to document tasks procedures, in a clear and structured way.
- Native English speaker (speaking and writing), basic French/Spanish desired.
Why join ATEME?- Real Impact: Help build and operate platforms that support high-quality video experiences for viewers around the world.
- Technical Challenge: Work with cloud infrastructure, distributed systems, Kubernetes, automation, and advanced observability technologies.
- Engineering Culture: Collaborate with talented international teams that value reliability, innovation, knowledge sharing, and continuous improvement.
- Career Development: Expand your technical leadership through mentoring, architecture initiatives, and ownership of critical platform capabilities.
- Meaningful Contribution: Help make digital entertainment more accessible, efficient, and sustainable.
Salary & Benefits:- Competitive compensation package: $180,000-$200,000 USD, including performance incentive.
- Fully onsite position.
- Approximately 15% travel required.
- Comprehensive benefits package available from your date of hire.
- Medical, dental, and vision coverage.
- Life & AD&D insurance.
- 401(k) savings plan with a 4% company match.
- 15 days of paid vacation, 7 paid sick days, and exceptional paid leave.
- Seniority leave after designated tenure with the company.
LocationCulver city, California 
