High School Diploma required; associate or bachelor’s degree preferred.
Prior supervisory experience in performance management, hiring, and training.
Proven success in customer service management with a guest-focused mentality.
Ability to inspire teams in delivering high-quality service independently.
Physical capability to lift or move 40 lbs or greater.
Responsibilities
Lead and manage a team providing high-quality office and hospitality services.
Foster a culture of accountability and high performance among staff.
Serve as the principal liaison between Opensity Solutions and the client’s administration.
Provide elevated concierge-style customer service to all end-users.
Develop and implement strategic plans and business innovation strategies.
Continuously seek opportunities to enhance operational efficiency.
Recruit, hire, train, and evaluate personnel assigned to the site.
Benefits
Opportunities for career development and staff training.
A culture that emphasizes teamwork and accountability.
Access to a supportive management team.
Engagement in strategic planning and innovation initiatives.
Full Job Description
Job Description
The Senior Site Manager is responsible for overseeing office services operations across one or more client services locations. This role drives operational excellence, exceptional guest experiences, and a strong culture of teamwork, accountability, and service. The Senior Site Manager oversees the site operations, ensuring efficient processes and high-quality service delivery. This role involves strategic planning, customer relationship management, and continuous improvement.
Essential Job Responsibilities
Lead and manage a team providing high-quality office and hospitality services
Fosters a culture of accountability, respect, and high performance among staff
Serves as the principal liaison between Opensity Solutions, the client's administration and the site employees
Provides excellent elevated concierge style customer service to all end-users at the site
Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
Develop and implement strategic plans and business innovation strategies
Maintain outstanding organizational abilities
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential Opensity candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reports all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements
Education: High School Diploma required; associate; bachelor or relevant work experience preferred.
Experience:
Prior experience in a supervisory capacity is required. Supervisory experience should include performance management, hiring, training, scheduling and other management duties
Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire office services and hospitality teams to deliver consistently high-quality guest service while operating independently.
Physical Requirements:
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is up to 80,000 to 100,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications
