Full Job Description
Original Posting Date: 10/26/26
Job Title: Senior Services Engagement Engineer (multiple positions available)
Location: 3999 West Chester Pike, Newtown Square, PA 19073
Work Model: Hybrid work model
Purpose and Objective:
SAP America, Inc. seeks a Senior Services Engagement Engineer (multiple positions available) at our Newtown Square, PA location responsible for overall orchestration of delivery of contracted services.
Expectations and Tasks:
Establish and manage long-term engagement relations between the customer and SAP throughout the entire solution life-cycle (discovery & innovation, design & build, operations). Manages the delivery of relevant premium engagement services to foster successful adoption of SAP Solutions and to pro-actively prevent/ resolve critical situations, via a strong organization and network within SAP and a sound understanding of the customer situation. Provides holistic support and coordination across all SAP solutions in use by the customer, whether on-prem or cloud. Responsible for the execution of a comprehensive service plan with a focus on innovation. Understanding the customer's business goals and Business Analysis. Determine Engagement Setup, Strategy & Governance. Customer Stakeholder Management, including c-level interactions, with frequent face-to-face interactions. Engagement Development, Management & Planning of services to be delivered (establish an Engagement Roadmap with detailed KPIs). Management of commercial aspects of engagements for customer satisfaction, and referencability. Accountability for financial aspects of the customer engagement including forecast accuracy, revenue achievement, run rate, and margin. Engagement Delivery: Definition and Coordination of services to be delivered via SAP-Organization (e.g. CoE-Team, etc.), including resource management & governance. Anticipation and identification of risks and top issues, including mitigation planning. Escalation Management for critical situations. Documentation and reporting of engagement status. SAP internal Stakeholder Management (development, services, sales).
Qualifications
Education and Occupational Experience:
Bachelor's degree or foreign equivalent in Computer Science, Business, or a related field of study and six (6) years of experience in the job offered or related occupation. Employer will accept a three or four year Bachelor's degree. Alternatively, a Master's degree or foreign equivalent in Computer Science, Business, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must include four (4) years involving each of the following:
3 Leading design, implementation, and change management projects;
3 SAP project management, Value management, and quality management practices;
3 Facilitating, negotiating, and de-escalating in core SAP technical areas and platforms; and
3 Understand business requirements, secure customer alignment, and work delivery support teams.
Experience must include three (3) years involving each of the following:
3 SAP's Solutions or Partner Technologies including RISE or Enterprise Cloud Services;
3 SAP HANA, S/4 HANA, or SAP Business Technology Platform (BTP); and
3 SAP business and technical solution architectures.
Travel: Position requires up to 80% domestic and international travel to various and unanticipated customer sites to support customer deliveries, lead SAP services, and provide onsite reporting.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Compensation Range Transparency: The annual base salary range for this position is $127,525 - $196,010. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $135,600 - $230,600. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
