Role Overview:This role is for a Senior ServiceNow ITSM Developer responsible for implementing, configuring, and enhancing ServiceNow ITSM applications. The position involves custom development, integration with external systems, and improving user interfaces to meet client-specific needs, ensuring reliable and highly available environments.
Key Responsibilities:- Develop and implement solutions within the Service Catalog module, including creating custom applications, request forms, and integrations with external systems.
- Implement security measures, including Access Control Lists (ACLs), and enhance the user interface for a custom look and feel.
- Develop moderate to complex custom widgets and backend scripting.
- Configure Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI pages, Script Includes, Access Control Lists, and complex workflows.
- Manage solution migration to higher environments.
- Develop ServiceNow integrations using APIs, web services, and data imports/exports.
- Work with Workflows, SLAs, Import Sets, and Update Sets.
- Create Record Producers and Catalogue Items using Variables and Variable Sets.
- Schedule jobs, events, and triggers to manage business needs.
- Create transform maps and Import sets for bulk data uploads.
- Perform Service Now Custom Development.
Required Skills:- 7-8 years of experience as a ServiceNow ITSM Developer, including implementing Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalog, Mobile App, and Virtual Agent.
- Ability to configure ServiceNow ITSM applications in alignment with approved design plans.
- Knowledge of unit testing, system integration testing, performance testing, and user acceptance testing.
- Proficiency in developing ServiceNow software solutions using JavaScript, Jelly, Web Services, XML, HTML, and CSS.
- Familiarity with SQL query creation and LDAP Query for connecting to Oracle, MySQL databases, and Active Directory.
- Experience in creating repeatable processes for reliable, high-availability development, test, staging, and production environments.
- Must be a ServiceNow Certified Systems Administrator.
- Knowledge of Agile/Scrum methodology and the Software Development Lifecycle (SDLC).
- Strong understanding of ServiceNow platform architecture, modules, and functionalities.
- Solid understanding of IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
- Sound knowledge of Computer Science fundamentals, including data structures, algorithms, and operating system concepts.
- Excellent analytical, methodical problem-solving, and troubleshooting skills.
- Effective communication and interpersonal skills, with a collaborative approach to teamwork.
- Ability to meet objectives, goals, and deadlines with minimal supervision.
Qualifications:- 7-8 years of experience as a ServiceNow ITSM Senior Developer.
- Must be ServiceNow Certified Systems Administrator.
Preferred Skills:- Basic knowledge of ITIL/industry standards.
- ServiceNow certifications, such as Certified Application Developer (CAD).
