Benefits: - 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Parental leave
- Training & development
- Vision insurance
Position Summary
As a Senior Service Technician, you are the primary point of contact for our clients - responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands-on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world-class client experience.
Key Responsibilities
- Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
- Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio-visual, networking, control systems, and security equipment - resolving issues efficiently and accurately.
- Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high-quality resolution of client needs.
- Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
- Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
- Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.
Qualifications
- High school diploma or equivalent.
- Minimum 3 years of direct Audio Video (AV) experience - required Candidates without demonstrated AV field experience will not be considered.
- Experience with networking, control systems, and technology integration strongly preferred.
- Control4 Certification (preferred).
- Valid driver's license, clean driving record, and reliable transportation.
- Ability to lift up to 50 pounds and work comfortably in varied physical conditions.
Preferred Attributes
- Proven track record of independent AV troubleshooting and system maintenance.
- Strong leadership, accountability, and interpersonal skills.
- Client-first mindset with a solutions-oriented approach.
- Commitment to continuous learning and staying current with emerging technologies.
- Proactive problem-solver who anticipates issues before they escalate.
Compensation & Benefits
- Competitive salary commensurate with experience.
- Health insurance (Medical, Vision, Dental).
- 401(k) retirement plan.
- Paid vacation and sick leave.
- Professional growth opportunities and industry certification support.
Work Environment
- Field-based role involving travel to job sites, hands-on tool use, and direct client interaction.
- Daisy enforces a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and brand-representing activities.
Compensation: $35.00 - $45.00 per hour
