Job Title/Titre d'emploi
Senior Service Solution Architect

Vacancy No / Numéro de poste vacant
VN9700

Company Name/Nom de l'entreprise
Compugen Inc

Work Location
Any location Canada

Pay Range / Rémunération
Base Compensation: $110000-$135000 Annually *range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $120000-$155000 Annually (range is inclusive of variable compensation if applicable)

Pipeline Posting
No

Job Details/Détails du poste

Position Overview:

Reporting to the Senior Director, Managed Services, the Service Solution Architect plays a critical role in shaping, designing, and evolving Compugen's managed services portfolio and customer engagements. This strategic customer-facing role combines deep technical expertise, consultative leadership, and business acumen to help clients transform their IT operations and achieve meaningful business outcomes.

As part of Compugen's Managed Services transformation journey, the Service Solution Architect acts as a trusted advisor to both existing and prospective customers, helping them navigate complex technology decisions across infrastructure, cloud, security, digital workplace, automation, and AI-enabled services. The successful candidate will work closely with sales, delivery, technical practices, and customer stakeholders to identify opportunities, define service strategies, architect innovative solutions, and drive long-term customer success.

This role requires an individual who can effectively translate business objectives into practical service and technology roadmaps while balancing operational excellence, risk management, user experience, and business value. The Service Solution Architect will contribute significantly to customer retention, service modernization initiatives, and the acquisition of new managed services engagements. This is not a sales role though. The primary focus of the Service Solution Architect will be on the existing customers base and supporting our customer success and governance colleagues, the support of sales/pre-sales activities as a collaborator to bring in new customers onboard those defined services and architectured solution will be the secondary priority.

The ideal candidate brings extensive experience in enterprise IT infrastructure, managed services, service delivery, and consulting, along with a passion for helping organizations leverage technology to drive transformation in an increasingly cloud-first and AI-driven world.

At Compugen, we believe the future of managed services extends beyond operating technology; it is about enabling better business outcomes. The Service Solution Architect will be a key contributor to this vision, helping customers create solutions that improve user experiences, co-create values & outcomes, accelerate innovation, reduce complexity, and maximize the value of their technology investments in the era of cloud, automation, and artificial intelligence.

Key Responsibilities:

• Serve as a trusted advisor to customers, helping align technology investments and managed services strategies with business objectives and desired outcomes.
• Lead discovery workshops, assessments, and strategic planning sessions to identify opportunities for modernization, optimization, and value creation.
• Design comprehensive infrastructure and managed services solutions across on-premises, cloud, and hybrid environments.
• Develop architecture blueprints, service designs, migration strategies, and technology roadmaps that support customer transformation initiatives.
• Evaluate existing environments and recommend improvements that enhance performance, security, resiliency, user experience, and operational efficiency.
• Support business development activities, including solution presentations, proposals, RFP/RFI responses, and managed services pursuits.
• Collaborate with sales, delivery, and technical teams to support customer retention, service expansion, and new customer acquisition.
• Lead solutioning activities for managed services renewals, transformations, and net-new engagements.
• Evaluate emerging technologies, methodologies, and industry trends to advance Compugen's managed services portfolio and customer offerings.
• Contribute to service innovation initiatives, including cloud, automation, customer experience, and AI-enabled services.
• Provide consulting services and strategic guidance to customers within areas of technical and business expertise.
• Facilitate knowledge sharing, mentor technical resources, and promote architectural best practices across the organization.
• Collaborate with other Compugen lines of business to deliver integrated, customer-centric solutions.
• Act as a key contributor to Compugen's Managed Services transformation by championing a customer experience-focused, outcome-driven, and value co-creation approach to service delivery.

Skills & Qualifications:
Experience:

• 10+ years of experience in enterprise IT infrastructure, managed services, solution architecture, consulting, or related technology leadership roles.
• Proven experience designing and delivering complex infrastructure solutions across on-premises, cloud, and hybrid environments.
• Strong understanding of managed services delivery models, IT operations, service management, and customer success principles.
• Demonstrated ability to engage and consult with both technical teams and executive stakeholders.
• Experience supporting business development activities, solution pursuits, RFP/RFI responses, and customer presentations.
• Track record of leading technology transformation, modernization, or cloud adoption initiatives.
• Bilingual (French/English) is an asset
• Ability to obtain a Canada Government Secret "Level II" clearance is a requirement

Skills:

• Enterprise infrastructure architecture knowledge (e.g. TOGAF)
• Microsoft Azure and hybrid cloud solutions
• Modern Workplace technologies
• Data center and server infrastructure
• Networking and connectivity solutions
• Cybersecurity and risk management
• Backup, disaster recovery, and business continuity
• Observability and IT operations management
• AI-enabled IT operations and automation platforms
• Service management frameworks such as ITIL

Certifications:
Industry certifications are considered a strong asset, including:

• Microsoft Certifications (against Microsoft specific designations on ModernWork, Azure, AI, Data, Security, Support, etc.)
• ITIL Foundation or higher
• VMware and other virtualized infrastructure solutions certifications
• Networking certifications (e.g. Cisco/Meraki CCNP/CCIE, HPE/Aruba at Profesionnal and Expert levels, Fortinet NSE 5/6/7/8, etc.)
• Security certifications (CISSP, CCSP, Azure Security Engineer, etc.)
• Relevant cloud or enterprise architecture certifications

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility