5-7 years of experience in service and repair management
Proven track record in operational leadership and team development
Strong understanding of Lean and Six Sigma methodologies
Experience managing budgets and financial performance
Ability to drive customer satisfaction and service excellence
Familiarity with supply chain and inventory management principles
Responsibilities
Lead daily service and repair operations across various business lines
Develop and implement strategies to meet customer service and financial goals
Drive continuous improvement initiatives and operational discipline
Ensure effective resource planning and capacity management
Achieve customer SLAs and quality targets
Manage operating budgets and enhance productivity
Champion Lean and Six Sigma methodologies for quality improvement
Benefits
Opportunities for professional development and career advancement
Inclusive and high-performance workplace culture
Focus on employee engagement and talent development
Commitment to safety and environmental responsibility
Support for continuous improvement initiatives
Full Job Description
As a Senior Service & Repair Manager for US&C, you will lead multiple service and repair functions within the NC41 operation, including repair depot activities, managed services, deployment programs, logistics coordination, and customer support operations. You will be responsible for driving US&C operational excellence, customer satisfaction, quality performance, productivity, and financial results while developing a high-performing team capable of supporting global growth initiatives.
This role requires a strategic leader who can balance daily operational execution with long-term business objectives, ensuring service commitments are achieved while continuously improving safety, quality, delivery, cost, and employee engagement.
Operations Leadership
Lead day-to-day service and repair operations across multiple business lines and customer programs.
Develop and execute operational strategies that support customer service commitments, growth initiatives, and financial objectives.
Drive standardized processes, operational discipline, and continuous improvement initiatives throughout the organization.
Ensure effective resource planning, staffing, and capacity management to meet customer demand.
Customer Experience & Service Delivery
Ensure achievement of customer Service Level Agreements (SLAs), repair turnaround times, and quality targets.
Partner with commercial teams and customer-facing organizations to resolve escalations and strengthen customer relationships.
Drive a customer-first culture focused on responsiveness, quality, and operational excellence.
Financial & Business Performance
Manage operating budgets and cost performance.
Drive improvements in productivity, repair efficiency, inventory management, freight optimization, and refurbishment programs.
Lead initiatives to reduce inactive, obsolete, and surplus inventory while improving working capital performance.
Support achievement of revenue, margin, and operational productivity objectives.
Quality & Continuous Improvement
Champion Lean, Six Sigma, and continuous improvement methodologies.
Develop KPIs and performance management systems to monitor operational effectiveness.
Drive corrective actions that improve first-pass yield, reduce service bounce rates, and enhance repair quality.
Support Design for Service (DFS), New Product Introduction (NPI), and End-of-Service (EOS) planning activities.
Supply Chain & Inventory Management
Partner with planning, procurement, logistics, and engineering teams to maintain service continuity.
Lead efforts to mitigate supply constraints and improve material availability.
Optimize refurbishment and harvesting strategies to reduce repair costs and improve inventory utilization.
People Leadership
Lead, coach, and develop supervisors, managers, and frontline employees.
Build organizational capability through succession planning, talent development, and engagement initiatives.
Foster an inclusive, accountable, and high-performance culture.
Ensure compliance with all company policies and procedures.
Safety & Compliance
Promote a strong culture of safety and environmental responsibility.
Ensure compliance with regulatory requirements, quality standards, and company operational policies.
Support site-wide EHS initiatives and continuous improvement efforts.
About Brady Corporation
Brady Corporation is a global manufacturer and marketer of identification and safety solutions. The company's products include labels, signs, safety devices, and software used in a variety of industries, including aerospace, electronics, and healthcare. Brady Corporation was founded in 1914 and is headquartered in Milwaukee, Wisconsin. The company has operations in North America, Europe, and Asia.
