Job FamilyFacilities and Property Management
Job Description SummaryThis role serves as the primary security and hospitality presence, ensuring a welcoming, professional, and secure experience for employees, executives, clients, business partners, and guests. This role combines corporate security expertise with a high level of discretion, organization, and customer service to support daily office operations.
Job Description Responsibilities- Serve as the primary security and workplace presence, maintaining a visible, professional, and welcoming environment for employees, executives, clients, and guests in our New York city headquarters.
- Monitor access to office spaces and enforce identification, visitor management, badging, escort, and access-control procedures.
- Identify, document, and escalate security concerns, suspicious activity, safety issues, and unauthorized access incidents.
- Coordinate with Corporate Security, the Security Command Center, building security, and emergency responders during incidents, drills, and elevated-security situations.
- Manage visitor registration, guest arrivals and departures, host notifications, and reception operations while delivering a high-quality guest experience.
- Support workplace safety initiatives, including emergency preparedness, safety communications, training, drills, and compliance documentation.
- Assist employees and visitors during emergencies and help maintain site-specific response, evacuation, and business continuity procedures.
- Provide logistical and front-of-house support for executive meetings, leadership events, client visits, Board activities, and other high-profile gatherings.
- Coordinate executive protection activities and safeguard confidential information related to executive schedules, visitors, and security arrangements.
- Serve as the onsite liaison for workplace and facility issues, coordinating vendor access, reporting maintenance concerns, and supporting office operations, inspections, and recovery efforts.
Qualifications- High school diploma or equivalent
- 5+ years of relevant experience in corporate security, executive reception, workplace services, hospitality, facilities coordination, executive support, or a related client-facing environment
- Experience interacting professionally with executives, clients, visitors, vendors, and employees
- Strong customer service skills combined with sound security awareness and situational judgment
- Excellent verbal and written communication, organization, and attention to detail
- Ability to manage competing priorities and respond effectively when schedules, visitor needs, or workplace conditions change
- Ability to remain calm, professional, and service-oriented during emergencies, disruptions, or difficult interactions
- High integrity, discretion, and respect for confidential information
- Trained in verbal and physical de-escalation techniques
- Working proficiency with Microsoft Outlook, Teams, Word, and common visitor or workplace management systems
Preferred Qualifications- Associate or bachelor's degree in Security Management, Criminal Justice, Hospitality, Business Administration, Facilities Management, or a related field
- 7+ years of relevant experience in corporate security, executive reception, workplace services, hospitality, facilities coordination, executive support, or a related client-facing environment
- Experience in financial services, insurance, professional services, a corporate headquarters, or another executive office environment
- Experience supporting senior executives, leadership events, client meetings, or high-profile visitors
- Experience with visitor management, access control, incident reporting, emergency preparedness, facilities ticketing, or meeting coordination
- CPR, AED, first aid, emergency response, or workplace safety training
- Familiarity with New York City building operations and emergency preparedness practices
Working Conditions- Office environment 5 days a week
- Ability to work onsite and provide occasional early-morning, evening, or special-event coverage.
- Regular and predictable onsite attendance Monday through Friday is essential due to the role's floor-level security, guest reception, safety, and executive support responsibilities.
- The role requires regular movement throughout the office, up and down stairs, and may include extended periods at the reception or security station.
- Occasional schedule adjustments may be required for executive visits, events, emergencies, or other business needs.
- The role may involve handling confidential, sensitive, or security-related information.
Compensation- The Salary for this position generally ranges between $100,000 - $130,000 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
- Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.
Disclaimer:Beware of fake job offers!
We've been alerted to scammers impersonating Transamerica recruiters, particularly for remote positions. Please note:
- We will never request personal information such as ID or payment for equipment upfront.
- Official offers are sent via DocuSign following a verbal offer-not through text or email.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
What We Offer For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
Compensation Benefits
- Competitive Pay
- Bonus for Eligible Employees
Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
Health and Work/Life Balance Benefits
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
