Job SummaryThe Senior ScrumMaster (SSM) is a dedicated facilitator and servant leader, coaching and guiding technical and non-technical teams in the successful delivery of quality solutions related to project and non-project work utilizing Blue Cross Blues Shield of Kansas (BCBSKS)-standard processes. The SSM will play a critical role in leading and mentoring teams, facilitating agile practices and fostering a collaborative environment to deliver high-quality software solutions. This individual will work closely with product owners, development teams, and stakeholders to ensure that BCBSKS processes are effectively applied, and continuous improvements are made. This position reports to the Team Lead Project Management.
Work Location:This position is eligible to work remotely, hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.
What you'll do- Daily Scrum, Backlog Grooming, Sprint Review, Sprint Planning, Sprint Retrospective, and 12 -week cycle planning; Responsible for regularly representing team process challenges in the Scrum Master Community of Practice meetings; Ensure events are effective and productive.
- Collaborates with the Project Management Office (PMO) Team Lead, Manager, and Big Room Planning (BRP) manager to assure team-level processes remain in sync with BRP and PMO processes to meet defined milestones, priorities, and organizational objectives while working with other SMs to share knowledge and drive improvement across the team.
- Coach new and existing team members (including Product Owners) on BCBSKS standard work management processes, including requirements expression, estimation, prioritization/sequencing, and capacity planning.
- Promote a mindset of continuous improvement and learning.
- Identify and remove obstacles that hinder progress.
- Promote a culture of continuous improvement through regular retrospectives and feedback loops, and help teams implement actionable improvements to enhance processes and performance.
- Cultivate a collaborative and self-organizing team environment, promoting mutual respect, trust, and accountability within the team by ensuring effective collaboration with team members, leadership, ScrumMaster team, and PMO on managing stakeholder expectations, and continuous improvement opportunities; coordinate with other teams and support the efforts of the teams in the organization to improve communication and relationships with other teams continuously.
- Monitor team performance metrics to ensure the team is on track to meet goals by providing transparent, data-driven insights to leadership and stakeholders regarding team progress and challenges and producing accurate team reporting for use during iteration planning and review utilizing along with team leadership communication by collecting data from Rally, our agile software work management tool.
- Responsible for regularly representing team process challenges in the Scrum Master Community of Practice and PMO meetings
What you'll need
Education- High school diploma or equivalent required
- Bachelor's degree or equivalent in computer science, information systems, business administration, engineering or related field. preferred
- In lieu of degree, an additional 5 years of relevant experience required
Experience- Minimum 4 years' experience ScrumMaster experience required
- Experience with business analysis, system design, programming, and testing techniques preferred
Licenses and Certifications- Certified Scrum Master (CSM, PSM, or equivalent) required
Travel- Minimal travel (0-10%) Big Room Planning 4X per year
Knowledge, Skills and Abilities- Expertise in iterative planning and execution techniques (i.e.: Agile (Scrum, SAFe, and Kanban), Waterfall, Lean, etc.), including strong understanding of testing methodologies, deployment management, production defects and support processes.
- Excellent servant leadership abilities to effectively facilitate Agile ceremonies: Standups, Backlog Grooming, Sprint Review, Sprint Planning, Sprint Retrospective, and 12 -week cycle planning supporting multiple teams concurrently.
- High level of emotional intelligence, with the ability to lead diverse teams and resolve conflict effectively through excellent ability to encourage the team to be self-organizing, fostering autonomy while providing guidance when necessary.
- Strong interpersonal skills with the ability to interact effectively with stakeholders at all levels; excellent ability to facilitate discussions and manage conflict; actively listens to the needs of the team and stakeholders.
- Proven ability to work independently, cross-functionally, and collaboratively to effectively solve problems, drive continuous improvement, while maintaining focus on delivering business value.
- Strong understanding of statistical and analytical problem solving and research skills with the ability to assess complex information easily, with an understanding of key metrics to use data to guide decisions.
- Excellent organization, time management, negotiation, delegation, and decision-making abilities to properly support multiple teams and help the team stay organized with clear goals and timelines.
- Ability to remove impediments and keep teams focused on delivering value.
Compensation$96,240 - $114,300
Exempt, Grade IT&S 16
- Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.
