Business Title(s): Senior Shared Services Specialist
Employment Type: Full-Time
FLSA Status: Exempt
Location: Office
Summary: We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. Alternatively, we can fill this role in Albany, Chicago, Los Angeles, New York City, or Omaha. The position reports to a manager based in Houston. In this role, the Salvage Recovery Shared Services Specialist will have primarily responsibility for optimizing salvage results and will also assist in other key Shared Services functions.
This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
Essential Responsibilities: - Working under limited technical direction and within broad limits and authority, partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results.
- Solving difficult problems that requires an understanding of a broader set of issues.
- Serve as the primary point of contact with Argo's salvage vendors; this will include managing vendor performance, tracking results and optimizing salvage recoveries.
- Track, monitor and facilitate salvage recovery through diaries and salvage reports.
- Provide monthly updates on salvage results.
- Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles.
- Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors.
- Communicate with lien holders to secure titles, bill of sales and power of attorney forms.
- Monitor Appraiser performance and develop and monitor metrics to ensure optimal performance.
- Provide support for SIU counter fraud initiatives.
Qualifications / Experience Required: - An advanced knowledge of the salvage function, as well as an exceptional customer service focus typically obtained through:
- A minimum of five years' experience managing the salvage function (including title work) and salvage vendor (such as Copart) management.
- Bachelor's degree from an accredited university required. Four additional years of relevant work experience in addition to those stated above can be substituted in lieu of a degree.
- Experience working with municipalities is strongly preferred.
- Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
- Must have excellent communication skills and the ability to build lasting relationships.
- Ability to regularly exercise discretion and independent judgment with respect to matters of significance. This role primarily faces problems and issues that generalized and typically not complex, but require an understanding of a broader set of issues.
- Strong negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation.
- Desire to work in a fast-paced environment.
- Excellent evaluation and strategic skills required.
- Must possess a strong customer focus.
- Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
- Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.
- Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
- Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
- Uses listening and questioning techniques to effectively gather information from insureds and claimants
- Proficient in MS Office Suite and other business-related software.
- Polished and professional written and verbal communication skills.
- The ability to read and write English fluently is required.
- Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
- Richmond Pay Range: $ 101,184 - $ 120,462
- Albany and Chicago Pay Range: $111,384 - $132,498
- Los Angeles and New York City Pay Range: $ 121,482 - $144,636
Benefits and CompensationWe offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
