Bachelor's degree in Computer Science, IT, Engineering, or related field with 8+ years of experience, OR a Master's degree with 6+ years of experience.
8+ years of hands-on Salesforce development experience, including enterprise solutions.
Experience as a senior Salesforce developer, technical lead, or solution architect on complex projects.
Hands-on experience with Salesforce Service Cloud in an enterprise contact center environment.
Experience with federal government programs or similarly regulated environments.
Responsibilities
Design and implement scalable Salesforce applications using Apex, LWC, and Salesforce APIs.
Lead technical discussions to translate business requirements into Salesforce solutions.
Develop custom applications and workflows to enhance user experience.
Provide architecture guidance while actively coding and troubleshooting.
Mentor developers and promote Salesforce best practices.
Enhance Salesforce Service Cloud capabilities for high-volume contact centers.
Integrate Salesforce with contact center technologies and improve operational efficiency.
Benefits
100% remote work opportunity.
Collaboration within an Agile development environment.
Opportunity to work on modernization initiatives involving AI and intelligent customer service solutions.
Full Job Description
Senior Salesforce Developer / Solution Architect
Leidos | 100% Remote | Must reside within reasonable commuting distance of the Washington, DC metropolitan area in the Washington, DC / Gaithersburg, MD Metro Area.
What You'll Do:
Design, Develop & Architect Salesforce Solutions:
Design, develop, and implement scalable, secure, and high-performing Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, Salesforce Flow, and Salesforce APIs.
Lead technical design discussions and translate complex business requirements into effective Salesforce solutions.
Develop custom applications, reusable components, workflows, and automation to improve functionality and user experience.
Provide technical architecture guidance while remaining actively involved in coding, troubleshooting, testing, and deployments.
Mentor developers, conduct code reviews, and promote Salesforce development standards and best practices.
Enhance Salesforce Service Cloud & Contact Center Capabilities:
Develop, enhance, and support Salesforce Service Cloud solutions in a high-volume enterprise contact center environment.
Design and optimize case management, service request workflows, automated routing, escalation processes, and agent productivity tools.
Support omnichannel customer engagement across phone, email, chat, and digital service channels.
Integrate Salesforce with contact center technologies, customer self-service portals, and knowledge management solutions.
Collaborate with technical teams and contact center stakeholders to improve operational efficiency, service delivery, and customer experience.
Design, develop, and troubleshoot integrations between Salesforce and enterprise applications using REST/SOAP APIs, middleware, Salesforce Platform Events, and event-driven technologies.
Support data migration, transformation, synchronization, and integration initiatives.
Troubleshoot complex technical issues involving Salesforce, external systems, and contact center applications.
Ensure solutions meet enterprise standards for security, scalability, performance, data governance, and compliance.
Collaborate, Deliver & Innovate:
Work within an Agile development environment alongside product owners, developers, architects, and business stakeholders.
Support application deployments, unit and integration testing, CI/CD processes, and production troubleshooting.
Identify opportunities to improve Salesforce capabilities through automation, platform enhancements, and emerging technologies.
Contribute to modernization initiatives involving Salesforce Agentforce, Einstein AI, and intelligent customer service solutions.
Required Qualifications:
Education & Professional Experience:
Bachelor's degree in Computer Science, Information Technology, Engineering, or in a related field with 8+ years of relevant experience, OR a Master's degree with 6+ years of relevant experience. Additional relevant experience may be considered/accepted in lieu of a degree.
8+ years of hands-on Salesforce development experience, including designing, developing, and implementing enterprise Salesforce solutions.
Demonstrated experience serving as a senior Salesforce developer, technical lead, OR solution architect on complex enterprise projects.
Hands-on experience developing and supporting Salesforce Service Cloud solutions within an enterprise contact center or customer service environment.
Experience supporting case management, customer service workflows, ANDomnichannel service operations.
Experience supporting federal government programsOR similarly complex, highly regulated enterprise environments.
Technical Skills & Expertise:
Advanced hands-on development experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and Salesforce APIs.
Strong knowledge of Salesforce architecture, data modeling, security, automation, and platform best practices.
Experience with Salesforce Service Cloud, Salesforce Flow, Lightning App Builder, Platform Events, and Experience Cloud.
Experience designing and troubleshooting integrations using REST/SOAP APIs and enterprise integration patterns.
Proficiency in JavaScript, HTML5, CSS, and modern web development technologies.
Experience with source control, CI/CD pipelines, DevOps practices, and Agile software development.
Experience with AI-powered Salesforce capabilities, including Agentforce, Einstein AI, Prompt Builder, chatbots, and intelligent service automation.
Experience integrating Salesforce with enterprise contact center platforms such as Amazon Connect, NICE CXone, or comparable CCaaS technologies.
Experience with Salesforce Knowledge, Experience Cloud, customer self-service portals, and contact center modernization.
Strong analytical, troubleshooting, problem-solving, and communication skills.
Ability to work independently, take ownership of complex technical solutions, and collaborate effectively with cross-functional teams.
Security Requirements:
Must be a U.S. Citizen.
Must be able to obtain and maintain a Public Trust clearance.
Required Salesforce Certification:Candidates must possess at least one of the following certifications:
Salesforce Certified Platform Developer I
Salesforce Certified Platform Developer II
Preferred Qualifications:
Candidates with any of the following experience or certifications are especially encouraged to apply:
Experience with MuleSoft or other enterprise integration and middleware technologies.
Knowledge of FedRAMP, NIST, and federal security compliance requirements.
Experience optimizing Salesforce solutions to improve contact center efficiency, customer experience, and agent productivity.
Additional Salesforce certifications, such as:
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Salesforce Certified Service Cloud Consultant
Salesforce Certified Application Architect
Salesforce Certified Agentforce Specialist
Additional Notes
This is a 100% telework/remote opportunity. However, candidate must reside within reasonable commuting distance of the Washington, DC metropolitan area in the Washington, DC / Gaithersburg, MD Metro Area.
Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.
The anticipated program salary budget for this role is approximately $150,000 to the low-to-high $160,000 range, with limited flexibility based on qualifications and assessment (no guarantees). Final compensation will be determined based on relevant experience, responsibilities, internal equity, market data, and applicable requirements.
Original Posting: October 26, 2026
Pay Range: Pay Range $107,900.00 - $195,050.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Holding
Leidos Holding Careers
Joining Leidos Holding presents an unparalleled opportunity to advance one's career with a leader in innovation and technology. The company offers a plethora of job opportunities aimed at fostering professional growth and development in a diverse and inclusive environment.
Explore Career Opportunities
Leidos Holding is actively seeking skilled professionals who are passionate about leveraging their expertise to drive innovation and leadership in their fields. With a variety of open positions, Leidos Holding provides a platform for individuals to challenge themselves in a dynamic work environment.
Innovation and Professional Growth
At Leidos Holding, innovation is at the core of everything they do. Employees are encouraged to think creatively and push boundaries. The company supports this drive for innovation through comprehensive professional development and diversity training programs that are designed to enhance skills and foster leadership.
Commitment to Diversity and Inclusion
Leidos Holding is committed to creating a workplace where diversity is not only recognized but celebrated. With a culture that values and promotes diversity, Leidos Holding ensures that all team members have the opportunity to contribute, learn, and grow.
Internship Programs
For those starting their career, Leidos Holding offers internship programs that provide a robust foundation in the industry. Internships are a great way to develop essential skills, gain valuable work experience, and build professional networks.
Benefits and Culture
Employees at Leidos Holding enjoy a range of benefits designed to support their professional and personal lives. The company culture is built on a foundation of respect and integrity, providing a supportive and collaborative environment where every team member is valued.
Join the Team
Leidos Holding is hiring! Explore job opportunities that match your skills and interests. Leidos Holding looks for driven, curious, and innovative individuals to join their team. Positions are available across various disciplines and experience levels.
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Prepare for Your Interview
To prepare for an interview at Leidos Holding, candidates should familiarize themselves with the company's missions and values, update their resumes, and be ready to discuss how their background and skills align with the position they are applying for.
Networking and Career Advancement
Leidos Holding encourages its employees to engage in networking within the company to discover new opportunities for career advancement. The leadership team at Leidos Holding is dedicated to supporting employees in their career paths with ample opportunities for networking and growth.
Explore Leidos Holding Jobs and Careers
Discover the exciting career opportunities at Leidos Holding today. With a commitment to employee growth, innovation, and diversity, Leidos Holding is the perfect place to advance your career. Check out the latest job listings and find your perfect fit at Leidos Holding.
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