Role: Senior Salesforce Developer
Location: Santa Fe, NM
Position: 1
Work Arrangement: Onsite
Candidate Requirements: Candidates who can work onsite in Santa Fe, NM will be considered first. 6 months Right to Hire (RTH).
Role OverviewWe are seeking an experienced Senior Salesforce Developer with strong hands on experience designing, developing, and implementing scalable Salesforce solutions. The ideal candidate will have expertise in Service Cloud, Experience Cloud, custom application development, OmniStudio, and Copado based deployments.
The role involves developing enterprise Salesforce applications, building customer facing digital experiences, implementing integrations, and supporting deployment and release management activities.
Required Skills- Strong hands on experience with Salesforce Service Cloud.
- Experience with Salesforce Experience Cloud implementation and customization.
- Strong development experience with Apex, Lightning Web Components (LWC), SOQL, and SOSL.
- Experience with Salesforce Flow and Salesforce APIs.
- Hands on experience with OmniStudio, including FlexCards, OmniScripts, Integration Procedures, and DataRaptors.
- Experience with Copado for source control, version management, deployment automation, and release coordination.
- Experience developing responsive and user friendly customer facing applications.
- Strong understanding of Salesforce security, including profiles, permission sets, roles, sharing rules, and external user access.
- Experience with Salesforce integrations and external system connectivity.
- Knowledge of Service Cloud features, including case management, knowledge management, queues, assignment rules, escalation rules, and Omni-Channel.
- Experience with Salesforce development tools, version control, testing, and release management.
- Strong analytical, communication, and stakeholder management skills.
Preferred Skills- Salesforce Platform Developer I and II certifications.
- Salesforce Service Cloud Consultant certification.
- Salesforce Experience Cloud Consultant certification.
- Experience implementing OmniStudio in enterprise environments.
- Experience with Amazon Connect, CTI integrations, and contact center modernization.
- Experience with Copado for enterprise deployment automation and release management.
- Experience with customer self service, knowledge bases, case deflection, and authenticated customer experiences.
- Knowledge of enterprise integration patterns and middleware platforms.
- Familiarity with Agile delivery, DevOps practices, automated testing, and CI/CD.
Key Responsibilities- Design and implement Salesforce Service Cloud solutions, including case management, service processes, automation, knowledge management, queues, assignment rules, escalation rules, Omni-Channel, and service workflows.
- Develop custom Salesforce functionality using Apex, Lightning Web Components (LWC), SOQL, SOSL, Salesforce Flow, and Salesforce APIs.
- Implement and customize Salesforce Experience Cloud sites for customers, partners, and external users.
- Develop responsive and user friendly customer facing experiences using LWC, OmniStudio, and modern UI development practices.
- Utilize OmniStudio capabilities, including FlexCards, OmniScripts, Integration Procedures, and DataRaptors, to build scalable digital experiences.
- Integrate Salesforce with Amazon Connect, where applicable, to support omnichannel customer service, agent workflows, call handling, and customer interaction tracking.
- Use Copado to manage source control, version management, deployment automation, and release coordination.
- Configure Experience Cloud navigation, branding, authentication, user access, permissions, and external user experiences.
- Integrate Experience Cloud sites with Service Cloud to support customer self service, case creation, case tracking, knowledge access, and customer communications.
- Translate business and technical requirements into secure, scalable, and maintainable Salesforce solutions.
- Participate in architecture discussions, technical design, code reviews, testing, deployment, and production support.
- Troubleshoot complex issues and optimize application performance, security, and usability.
- Collaborate with business stakeholders, solution architects, QA teams, and other developers in an Agile delivery environment.
- Provide technical leadership, work independently, and mentor other developers.
Expected Deliverables- Scalable Salesforce Service Cloud solutions and custom applications.
- Salesforce Experience Cloud sites and customer facing digital experiences.
- Custom functionality using Apex, LWC, SOQL/SOSL, and Salesforce Flow.
- OmniStudio components, including FlexCards, OmniScripts, Integration Procedures, and DataRaptors.
- Salesforce integrations with Amazon Connect and other external systems, as applicable.
- Secure Experience Cloud configurations, authentication, permissions, and external user access.
- Copado based deployment automation and release management.
- Technical design documentation, code reviews, testing, and production support.
- Application performance, security, and usability improvements.
Education RequirementBachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field is preferred.
Our Perks and BenefitsOur benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Continuous Skill Based Development and Career Advancement Opportunities
