8+ years in Sales Operations, Revenue Operations, or related fields
8+ years in Business Process Outsourcing or Managed Services
Proven experience in delivering complex Sales Operations engagements
Experience leading transitions and ongoing managed services delivery
Strong understanding of B2B and B2B2C Sales Operations functions
Responsibilities
Lead transformation initiatives across the Sales Operations lifecycle
Assess and redesign client Sales Operations processes and technology
Develop and implement future-state Sales Operations visions
Facilitate executive discussions to identify value and transformation opportunities
Design comprehensive managed services solutions for clients
Benefits
Career progression in complex transformation and managed services roles
Engagement with leading global sales organizations
Exposure to emerging AI and automation technologies
Flexible work arrangements for better work-life balance
Opportunities for mentoring and professional development
Participation in corporate citizenship and diversity initiatives
Travel opportunities based on client needs
Full Job Description
Work You Will Do
Lead Sales Operations Transformation
Serve as a senior Sales Operations transformation leader and subject matter expert across the sales cycle, solutioning, transition, and execution of Sales Operations managed services.
Assess clients' existing Sales Operations organizations, processes, technology, and operating models and identify opportunities to simplify, standardize, automate, and transform.
Help clients define a future-state Sales Operations vision and roadmap focused on improved seller experience, productivity, operational efficiency, revenue performance, and cost reduction.
Challenge traditional ways of working and help clients move from fragmented or highly manual Sales Operations models toward more standardized, data-driven, AI-enabled operating models.
Identify opportunities to apply workflow automation, analytics, generative AI, and agentic capabilities across Sales Operations.
Provide Sales Operations and Managed Services subject matter expertise throughout the sales cycle.
Partner with Accenture Song GTM teams, practitioners, industry teams, and Operations leaders to ensure scaled Sales Operations services and managed services opportunities are considered early in client conversations.
Develop trusted relationships with clients and deeply understand their business priorities, Sales Operations challenges, organizational constraints, and transformation objectives.
Lead executive discussions and workshops focused on value identification, operating model transformation, process redesign, and solution development.
Build compelling client stories that articulate how Accenture can partner with clients to transform and operate Sales Operations.
Develop and continuously enhance Accenture's Sales Operations Managed Services value proposition, emphasizing transformation, technology, AI, automation, talent, scale, and measurable business outcomes.
Influence which opportunities Accenture pursues and define the appropriate transformation and managed services approach for each client.
Design and Deliver BPO / Managed Services Solutions
Lead the end-to-end design and delivery of Sales Operations managed services solutions - from initial strategy and solutioning through transition, transformation, stabilization, and ongoing operations.
Translate client objectives and transformation ambitions into pragmatic solutions that can be successfully implemented and operated at scale.
Onshore, nearshore, and offshore delivery strategy
Technology, automation, and AI enablement
Governance and service management
SLAs, KPIs, and business outcome measures
Transition and implementation approach
Continuous improvement and transformation roadmap
Commercial and pricing structure
Maintain clear ownership and accountability for ensuring that what is sold and designed can be effectively transitioned, implemented, and delivered.
Work across sales, solutioning, transition, technology, and delivery teams to create an integrated solution and execution plan.
Support and lead solutioning, value architecture, deal structuring, TVE, pricing, contracting, and commercial negotiations.
Develop transformation business cases focused on revenue growth, seller productivity, quality, customer experience, operational efficiency, and cost-to-serve improvements.
Establish delivery models and performance expectations that enable teams to consistently achieve committed service levels and business outcomes.
Ensure solutions move beyond traditional labor-based BPO toward technology-enabled, automation-led, and increasingly AI-powered managed services models.
Remain engaged beyond the sale to help ensure that the transformation vision and committed value are realized through delivery.
Lead Transition, Transformation & Run
Provide senior leadership across the complete managed services lifecycle: Transition 12 Stabilize 12 Transform 12 Run 12 Continuously Improve.
Lead and oversee the transition of Sales Operations activities from client organizations into Accenture delivery models, with accountability for successful mobilization and operational readiness.
Establish transition plans that protect business continuity while creating opportunities to simplify, standardize, redesign, and automate processes rather than simply lifting and shifting existing ways of working.
Lead mobilization across people, process, technology, data, governance, knowledge transfer, and change management.
Establish strong relationships and operating rhythms between client stakeholders and Accenture delivery teams.
Ensure transitioned services successfully move through stabilization and into high-performing steady-state operations.
Define and oversee governance, service management, SLA/KPI performance, quality, productivity, financial performance, risk management, and client satisfaction.
Take an active leadership role in the ongoing delivery of Sales Operations services, ensuring operational performance and transformation commitments are achieved.
Build and execute transformation roadmaps that continuously improve Sales Operations after transition rather than simply maintaining existing processes.
Lead continuous improvement initiatives focused on process redesign, standardization, automation, analytics, AI, workforce optimization, and improved seller experience.
Partner directly with delivery leaders and teams to identify and implement opportunities for automation, generative AI, agentic capabilities, analytics, and new ways of working.
Use operational data and performance insights to identify root causes, improve service performance, and continually identify new sources of value.
Maintain executive-level client relationships throughout delivery, communicating performance, transformation progress, risks, and opportunities.
Create a culture of operational excellence and continuous transformation, ensuring the managed service evolves as client needs, business priorities, and technology capabilities change.
Own the connection between the transformation promise made during solutioning and the measurable outcomes delivered through operations.
Bring Deep Sales Operations Expertise
Apply strong functional knowledge across Sales Operations capabilities including areas such as:
Sales planning
Territory and quota management
Seller support
Pipeline management
Opportunity management
Forecasting
Deal and pursuit management
Deal Desk
Pricing and commercial support
Contract management
Order management
Incentive compensation management
Sales performance management
CRM operations
Reporting and analytics
Sales data management
Sales productivity and effectiveness
You Get Your Energy From
Transforming how Sales Operations organizations work
Turning strategy and solution design into successful delivery
Building and running high-performing operations
Building trust-based relationships with senior clients
Solving complex business and operating model challenges
Identifying opportunities where AI, automation, and technology can fundamentally change how work gets done
Creating compelling transformation stories and value propositions
Business development and shaping large, complex opportunities
Collaborating across diverse teams and capabilities
Working in a fast-paced and rapidly evolving environment
Engaging executives to understand their challenges and translate them into pragmatic solutions
Building something new and helping scale a differentiated Sales Operations Managed Services business
What Is In It For You?
Joining us means helping lead the next evolution of Sales Operations transformation and managed services.
Sales Operations is changing rapidly as organizations rethink how sellers are supported, how work is distributed across humans and technology, and how automation and AI can improve productivity and performance.
At Accenture, you will have the opportunity to bring together our capabilities across Sales Transformation, Operations, Technology, Data and AI, and our global delivery network to help clients reinvent Sales Operations at scale.
You will have opportunities for:
Career progression through increasingly complex transformation, sales, and managed services leadership roles
Working with some of the world's largest and most sophisticated sales organizations
Shaping next-generation Sales Operations offerings and capabilities
Exposure to emerging AI, automation, and agentic technologies
Executive-level client engagement
Mentoring and coaching to help you realize your career goals
Flexible work arrangements to support sustainable ways of working
Well-being programs that support overall health, energy, and performance
Opportunities to participate in corporate citizenship, volunteering, and Inclusion & Diversity initiatives
Travel based on client and business needs, potentially up to 50%
Basic Qualifications:
Minimum of 8 years of experience in Sales Operations, Revenue Operations, Commercial Operations, Sales Transformation, or related functions.
Minimum of 8 years of experience in Business Process Outsourcing, Managed Services, Global Business Services, Operations, or large-scale services transformation, including business development, solutioning, transition, delivery, and/or ongoing operations.
Experience leading transitions, transformations, and ongoing managed services delivery, with accountability for operational outcomes.
Significant experience across B2B and/or B2B2C Sales Operations functions, including several of the following:
Seller support
Sales planning
Territory and quota management
Pipeline and forecasting
Deal and pursuit management
Deal Desk
Contract management
Order management
Incentive compensation
Sales performance analytics
CRM operations
Experience leading or shaping large-scale business transformation initiatives.
Experience working with senior client executives across Sales, Revenue Operations, Commercial Operations, Finance, Operations, and Technology.
Preferred Qualifications:
Sales Transformation
Strong Sales Transformation mindset with demonstrated experience redesigning Sales Operations rather than simply operating existing processes.
Experience developing future-state operating models and transformation roadmaps.
Understanding of leading practices across Sales Operations, Revenue Operations, and commercial organizations.
Ability to connect Sales Operations transformation to broader business outcomes including revenue growth, margin improvement, seller productivity, and customer experience.
Managed Services / BPO
Managed Services solutioning and delivery leadership experience.
Demonstrated experience taking managed services engagements from solution design through transition and into steady-state delivery.
Experience designing service catalogs, SLAs, KPIs, governance models, and continuous improvement programs.
Experience transitioning work into global delivery models spanning onshore, nearshore, and offshore locations.
Experience managing operational performance, service quality, productivity, financial performance, and client relationships.
Experience leading or working with large-scale global Operations organizations.
AI, Automation & Technology
Experience identifying and applying automation, analytics, generative AI, and/or AI agents to Sales Operations.
Understanding of how technology can reduce manual work, improve seller experience, and enable more intelligent Sales Operations.
Familiarity with major Sales and Revenue technology platforms such as Salesforce, Microsoft Dynamics, SAP, Oracle, Clari, Salesloft, Outreach, or similar platforms.
Commercial & Client Leadership
Consultative selling
Executive client relationship development
Strong commercial and pricing acumen
Value architecture and business case development
Complex deal structuring
Customer and industry insight
Strong executive communication and storytelling skills
Experience supporting large outsourcing or managed services pursuits
Experience across at lea
About Accenture
Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
