Your Opportunity: Are you driven by the challenge of turning complex operational processes into seamless, high-performing systems? New Relic is looking for a Senior Revenue Operations Manager to own the technical and automation engine behind our Go-To-Market (GTM) organization. As part of the GTM Planning & Process team, you will sit right at the intersection of business strategy, field execution, and cutting-edge technology. You will serve as a strategic partner across our revenue organization, eliminating operational friction, scaling systems, and building solutions that directly impact our growth trajectory. What You'll Do: • GTM Strategy & Automation: Drive the GTM technology roadmap (including Salesforce, Clay, and Salesloft). You will pilot emerging AI capabilities and transform manual steps into efficient, automated workflows. • Technical Execution & Quality: Partner with cross-functional stakeholders to gather requirements and translate business needs into clear user stories, technical specs, and UAT testing plans. • Data Governance & Analytics: Define key system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics to maintain a trusted source of truth. • Enablement & Change Management: Guide field adoption of new system features by creating clear documentation, leading enablement sessions, and executing change management strategies. • Cross-Functional Alignment: Work closely with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a customer lifecycle (from initial land, onboarding, and adoption, to value realization and expansion) This Role Requires: • 6 to 8+ years of experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture • Hands-on mastery of Salesforce (including custom objects, flow builder, complex schemas, and system integrations) alongside Business Intelligence tools like Tableau or advanced Excel. • Experience leading cross-functional projects, writing detailed user stories, and managing delivery using Agile/Scrum methodologies in Jira. • A strong builder mindset with a knack for translating qualitative business needs into scalable technical designs. • Relevant professional experience or a Bachelor's degree in Business, Information Systems, Computer Science, or a related field. Bonus Points: • Hands-on experience with modern GTM tools such as Salesforce CPQ, LeanData, or Clay. • Exposure to implementing AI capabilities for predictive scoring or automated routing. • Practical SQL skills and familiarity with Snowflake or AWS data pipelines. • An advanced degree (such as an MBA or related Master's degree). Please note that visa sponsorship is not available for this position. #LI-KM The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $131,000-$164,000 USD We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process