Compensation: Budgeted between $84,750 and $120,000 dependent upon applicable experience.
Remote: Experity offers Team Members the opportunity to work remotely or in an office.
Responsibilities:Customer Strategy & Engagement
- Develop and execute a comprehensive client engagement strategy focused on retention and client success for RCM services.
- Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations.
- Act as a trusted advisor, aligning RCM performance with client business objectives.
- Drive client advocacy, references, and long-term partnerships.
Revenue Retention & Growth
- Own client performance for high-value and at-risk accounts.
- Drive net revenue retention and performance improvement through strong client engagement.
- Identify opportunities to expand RCM services, analytics, and advisory offerings.
- Lead performance turnaround strategies for underperforming clients.
- Partner closely with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery.
- Translate client expectations into operational SLAs, KPIs, and performance standards.
- Monitor service delivery metrics including days in AR, denial rate, and collection performance.
- Ensure rapid resolution of service issues impacting client cash flow.
Client Outcomes & Value Realization
- Ensure customers achieve targeted financial and operational ROI from RCM services.
- Translate performance insights into actionable recommendations and strategies.
- Track and communicate progress against performance goals and KPIs.
Voice of the Customer
- Act as the primary advocate for clients internally.
- Capture and synthesize client feedback to influence service and process improvements.
- Identify trends to inform broader operational enhancements.
Compliance & Industry Leadership
- Ensure engagement strategies align with healthcare regulatory requirements.
- Stay current on industry trends in reimbursement models and RCM best practices.
- Represent the organization in client-facing engagements as needed.
- Other duties as assigned.
Education and Experience:- Bachelor's degree or equivalent combination of education and experience.
- Seven years of progressive experience in healthcare revenue cycle management with expertise in complex client performance and financial outcomes.
Preferred:- Experience in health services, RCM outsourcing, or healthcare SaaS.
- Experience with multi-site or enterprise healthcare organizations.
Travel: - Ability to travel as needed.
