About the Role:We are seeking a Sr. Retail Fulfillment Associate to support end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
This role will report to the Associate Director, Retail Fulfillment.
This is a full-time, hybrid role with company benefits, based in Marina Del Rey, CA.
The anticipated base compensation for this role will be $80,000 - $98,000. Compensation will be commensurate with the candidate's experience and local market rates.
What You'll Do:- Manage end-to-end retail fulfillment for major national, regional, club, and distributor accounts.
- Build daily, weekly, and monthly reporting for OTIF, fill rate, allocations, chargebacks and deductions, and 3PL performance.
- Analyze results by retailer, distribution center, carrier, and root cause; identify trends and drive corrective actions.
- Own inventory allocation reporting and execution with Demand Planning, Sales, and Supply Chain.
- Monitor chargebacks and deductions, gather documentation, support disputes, and address recurring causes.
- Partner with 3PL teams to manage SLAs, KPIs, capacity, routing, appointments, compliance, and escalations.
- Monitor open and in-transit orders and proactively communicate delivery, inventory, and service risks.
- Improve fulfillment processes and support retailer onboarding, routing-guide, and compliance requirements.
About You:- 4+ years of retail or wholesale fulfillment experience, preferably within consumer packaged goods.
- Direct operational experience with several of the following: Walmart, Target, Costco, H-E-B, Publix, Kroger, Albertsons, KeHE, and UNFI.
- Strong analytical and reporting skills across OTIF, chargebacks and deductions, allocations, fill rate, and service performance.
- Advanced Excel skills; experience with business intelligence or reporting tools is preferred.
- 4+ years of experience managing 3PL fulfillment partners, including KPI and SLA performance, issue escalation, capacity, and continuous improvement.
- 2+ years of ERP experience; NetSuite preferred. Experience with EDI, WMS, TMS, and retailer portals is a plus.
- Strong knowledge of freight, routing, retailer compliance, and shipping documentation.
- Excellent written and verbal communication skills, with the ability to turn data into clear actions.
- A self-starter who works with urgency, takes ownership, supports the team, and is interested in health, wellness, and personal care.
#LI-FULLTIME #LI-ONSITE
We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products!
