JOB SUMMARYSalary range: $105,000 - $125,000 annually, plus potential bonus and additional incentive opportunities.
Holland is seeking an experienced, customer service-oriented, property management professional to lead our dynamic team at our established community, West, in San Diego, California. The Senior Property Manager is responsible for the day-to-day operations of multiple residential multifamily properties, or a single complex property, and the mentorship and training of assigned Property Managers within the region. The individual in this role manages on-site team members and resources to ensure the property functions and goals are met in accordance with Holland Partner Group's Core Values.
ESSENTIAL JOB FUNCTIONS- Manage all phases of community operations for multiple properties, or a single property, under the direction of the Regional Manager.
- Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience.
- Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property, both in the administrative office as well as the maintenance department.
- Oversee the Maintenance Manager in administering a preventative maintenance program that minimizes emergency repairs and service requests.
- Provide mentorship and training for assigned property managers in the region.
- Coordinate the information and reporting submissions for assigned properties at client or leadership request.
- Review the variance notes, budget drafts, and client reporting for other properties as assigned by leadership.
- Conduct community staff meetings and safety meetings on a regular basis.
- Develop and support property budgets, marketing plans and reforecast.
- Handle all resident issues in a timely manner to ensure an exceptional customer experience.
- Oversee and support the Point of Sales process to ensure compliance with the program.
- Review and approve or reject resident applications, leases, renewals, and move-in documents.
- Actively participate in pricing and owner calls and discussions to ensure the property is meeting or exceeding benchmark expectations.
- Ensure the timely and accurate completion of various daily, weekly, and monthly reports.
- Understand, support, and apply principles of Fair Housing and Landlord-Tenant Laws.
- Work with the Sales Team to increase property income, resident retention, and lease renewals, and encourage sales on other income opportunities, through the Point of Sale Renewal program.
- Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
- Manage the property relationship with the Community Operations Team.
- Regularly inspect the community to ensure Holland Residential standards are met and offer recommendations for community capital improvements or repairs.
- Provides coverage and back-up support for other properties, when needed.
- Represent Holland Partner Group in a professional manner at all times.
- Conform to company apparel standards and set a positive example for all Associates.
- Perform all other duties as directed and assist the overall team effort in any way possible.
JOB REQUIREMENTSEducation: High school diploma or equivalent is required. A college degree in related coursework or equivalent years' experience strongly preferred.
Experience: Minimum of four years' experience in residential property management with three years' supervisory experience required. Experience as a Holland Property Manager at a lease-up may be considered in lieu of supervisory experience.
Knowledge, Skills and Abilities Required:- Skilled in marketing and budgeting with sales or multi-family leasing and/or product sales.
- Knowledge of unit turn, maintenance, grounds keeping, painting and landscaping.
- Ability to work effectively with all levels of employees while inspiring respect and credibility.
- Skilled in supervising and motivating others to ensure property goals and objectives are met.
- Knowledge of Fair Housing and Landlord-Tenant Laws.
- Excellent communication, organizational and leadership abilities.
- Proficient in Microsoft Office suite and a familiarity with on-site software systems. Yardi preferred.
- Strong customer service, diplomacy, and crisis diffusion skills.
- Financial understanding and ability to formulate strategies based on property data.
- Good verbal and written communication skills.
- Ability to accurately perform basic to intermediate mathematical functions.
- Ability to accurately perform multiple tasks in a complex and fast-paced operating environment.
- Ability to understand and clearly explain legal documents.
Attendance: This full-time position is exempt and requires the ability to be present and available during business hours to meet company and department needs. Additional hours or flexible schedule may be required.
This position also requires: - Real Estate Broker/Salesperson license registered to Holland Residential, LLC's broker of record may be required.
- Ability to lift or move up to 20 pounds.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Fluency in English both verbally and non-verbally.
Benefits: Holland is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs. Housing discounts may be available dependent on the property, ownership approval, and unit availability.
If interested, you can search for specific or similar opportunities on Holland's Careers Page and apply to the job posting with an accurate resume for consideration.
