Senior Property Manager, 140 Clarendon - Boston, MA

General Statement of Duties: Works independently to manage and resolve all site management related issues. This individual should be familiar with housing management, budgeting, housing agency regulations related terminology and have a commitment to community building and will be responsible for the fiscal and physical management of two or more assets and/or a single property exceeding 300 units, or a single property with permanent supportive housing, complex programs/partnerships and commercial/retail tenants.

Supervision Received: Reports to Regional Manager

Supervision Exercised: Manages direct reports as assigned, including Property Managers, Assistant Property Managers, and Maintenance Supervisors, when applicable.

Essential Functions of the Position: (Any one position may not include all of the duties listed, nor do the listed examples include all duties that may be found in positions of this class.)

• Manages financial operations of the site following company and government agency rules, regulations and guidelines.
• Develops, monitors and oversees all site management related programs, policies, plans, rules, regulations, contracts and agreements in accordance with corporate policies.
• Prepares annual operating budget and monitors adherence to the budget, including performing budget reprojections.
• Assists in preparing 10 year capital needs studies alongside the Operations and participates in strategic capital planning for the property with Regional Manager/RVP oversight.
• Assists in ensuring agency regulation compliance and deadlines for documentation through collaboration with the Compliance Department.
• Prepares weekly and monthly reports as needed, including but not limited to: , management metrics, marketing metrics, delinquency/ occupancy metrics, bad debt write-offs, and expense reports.
• Reconciles reports to General Ledger and approves vendor invoices and cash receipt batches.
• Supervises rent collection.
• Monitors turnovers and major replacements.
• Provides information and fulfills requests from corporate office staff.
• Represents Beacon Communities to the public and collaboratively develops a partnership with local public officials and local businesses and maintains relationships with housing and human service agency personnel, lenders and investors.
• Meets with Resident Services Coordinator to establish property work plans and develop course of action.
• Responds to questions and complaints from the public.
• Manages the rental program utilizing forms, documents, and computer programs following company, HUD, LIHTC, and/or Public Housing guidelines to ensure eligibility for continued occupancy.
• Oversees the Administration of the ADA/Section 504 reasonable accommodation policy in coordination with the Compliance Department.
• Oversees leasing process, income certifications/recertifications, and approves agency billing where applicable.
• Oversees move-ins/outs, security deposits, transfers, rent changes.
• Oversees building, grounds maintenance and security of property and follows company and HUD rules, regulations and guidelines to ensure grounds and units are properly maintained.
• Monitors and ensures execution of all aspects of site safety, accident and insurance reporting and emergency and media training.
• Oversees service orders in Yardi.
• Responds to questions and complaints from residents and conducts resident meetings
• Manages staff and oversees hiring, termination, status changes and performance management decisions.
• Conducts performance and compensation appraisals.
• Sets standards for work performance and communicates standards to employees.
• Conducts weekly staff meetings.
• Trains and develops employees, including new hire 90-day assessment/feedback.
• Performs site inspections for continued compliance following company, HUD, and LIHTC rules and regulations, policies and procedures.
• Handles all aspects of site and unit inspections.
• Assists with marketing activities to promote the property.
• Manages commercial tenants and ensures adherence to lease obligations
• Partner with Permanent Supportive Housing and case management service providers to ensure residents receive resources and services to support tenancy preservation.

Minimum Qualifications:

Education: Bachelor's degree in related field preferred but not required (Business Administration, Real Estate or Public Administration preferable), or equivalent knowledge or experience.

Experience:

• Three years of related work experience.
• Must have experience working in Permanent Supportive Housing with individuals who have experienced chronic homelessness.
• Experience as a manager of an affordable public or private apartment/condo complex with responsibilities for leasing/admission, maintenance, management of administrative, maintenance or contract employees, or an equivalent combination of education and experience.
• Experience managing commercial tenants preferred.

Qualifications, Abilities and Skills:

• Must be familiar with housing management, budgeting, housing agency regulations and if applicable, affordable housing programs such as section 8, LIHTC, etc.
• Must be able to work with vulnerable individuals with mental illness and substance addiction and have familiarity with a trauma informed approach to housing that recognizes the importance of housing first.
• The candidate must possess strong organizational and management skills and the demonstrated ability to work as a critical member of a team that is committed to building strong communities.
• Demonstrated ability to communicate effectively across diverse partners, stakeholders, and residents, including navigating complex or high-stress situations with strong de-escalation skills.
• Proficient with Microsoft Word and Excel.
• Yardi proficiency preferred.
• Excellent verbal and written communication skills.

Working Conditions: Ability to physically inspect the properties in their entirety to include walking/climbing stairs, and ability to withstand all weather conditions. Must respond to 'after hours' emergencies.

Special Requirements: Must possess and maintain a vehicle and valid driver's license with an insurable driving record history to obtain and maintain employment.

Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Beacon Management Competencies required for all Management positions: Decision-Making/Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.

Senior Property Manager Functional Job Competencies required: Job Knowledge, Problem Solving/Analysis, Interpersonal Skills, Computer Skills, Hiring.

Compensation: $105,000 - $120,000 annual salary

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Benefits Offered:

At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.

As a regular, full time employee at Beacon you can expect:

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities... and more!