Responsible for day-to-day management activities / functions for the Columbus market, including but not limited to: property maintenance, tenant relations, property budgets, leasing/re-leasing with 3rd party brokers, collections, reporting, tenant improvement activities, property appearance and condition, and providing (or directing) on-site or general leasing activities.
Responsibilities- Lease Administration - set up new/amended leases in YARDI; resolve questions regarding lease interpretation; enforce lease provisions and tenant conduct in relation to same including tenant insurance and R&M provisions.
- Expense billing and reconciliations - prepare expense billings for all tenants for each calendar year, and for new tenants; prepare year-end expense reconciliations; resolve questions.
- Repair and Maintenance - respond to tenant service calls, dispatch vendors as needed. Supervise vendor performance and completion of work. Resolve questions over landlord/tenant responsibility. Regularly inspect buildings, determine maintenance needs, schedule vendors accordingly. Select, manage and direct service contract vendors, determine scope and frequency of contract activities like landscaping and sweeping in coordination with portfolio manager. Control vendor access to tenant suites and roofs, schedule vendor work to minimize or avoid tenant disruption. Manage common area utility usage.
- Budgeting and Real Estate Taxes - prepare recovery revenue and operating expense budgets for properties. First point of contact with property tax consultants to provide information for appeals and work with Regional Director on the process.
- Tenant relations - manage and direct tenant relationship events for the market, and new tenant welcome gifts; maintain regular contact with tenants and promptly address all concerns and questions. Inform tenants, and manage action, of temporary relocations of parking, ingress, egress, etc., to accommodate repair, maintenance, and construction activities; resolve issues between neighboring tenants, including managing common area usage; inform tenants of any other pertinent news and information.
- Suite turnover and vacancies - deliver suites to new tenants, inspect suites on move-out and implement or direct repairs if needed; process security deposit refunds; re-key suites as needed, coordinate utility changeover tenants, ensure proper operation and maintenance of vacant suite systems, and control utility usage.
- Marketing - coordinate tenant broker events with Regional Director, ensure vacant suites are clean and in good working order and kept locked, are supplied with lockboxes and keys, and appropriate marketing materials. Coordinate preparation of marketing materials like flyers and easel boards with brokers and portfolio manager. Maintain up-to-date tenant signage, monument and panel signs, and Meritex signs.
- Leasing - assist 3rd party brokers in scheduling and showing of spaces, preparation of proposals, assist Regional Director in negotiation of lease terms and provision of information to prospects, brokers, along with in-house legal team.
- Emergency Preparedness - prepare and maintain emergency response plans and implement as needed; inform tenants of plans and conduct any necessary drills. Maintain keys to all suites.
- Tenant and Property Construction/Capital Projects - coordinate scope of work between parties, solicit bids, prepare CAPEX requests, select vendors and supervise projects to ensure completion on-time and within budget.
- Accounts Payable/Receivable - code and process invoices for payment utilizing YARDI platform; first point of tenant contact for A/R collections.
- Property Tours & Inspections - coordinate tours/inspections with fire marshal and other government officials and also with lenders, equity partners, insurance companies and other third-parties, providing escort as needed.
Requirements
- College graduate with a minimum of 7 years commercial property management experience, preferably industrial - construction management experience a plus.
- Strong attention to detail and ability to follow a project through to completion.
- Strong problem - solving skills proactively address issues.
- Ability to successfully establish and maintain internal and external working relationships. Team Player and Customer Focused.
- Excellent communication skills and good negotiator.
- Strong numerical skills and computer proficiency.
- Willingness to perform administrative tasks in addition to regular management responsibilities.
- Brokerage or Salesperson License (preferred, already licensed or in progress).
- Embraces Meritex Core Values of Relationships Matter, Creating Beneficial Outcomes, Thinking Ahead and is Always Accountable.
The salary range is between $115,000 - $125,000 per year plus bonus opportunity. The base pay is positioned within the range based on several factors, including an individual's knowledge, skills, and experience, with consideration given to internal equity.
