PURPOSE OF POSITIONThe Senior Property Manager owns day-to-day operations and financial performance for a multi-state portfolio oof retail centers (primary), with oversight of select industrial properties, across California (Southern and Northern) and Arizona. This is a hands-on, individual contributor role with no direct reports.
Requirements
JOB DUTIES/RESPONSIBILITIES- Inspect properties regularly; enforce presentation, safety, and CIRE standards.
- Resolve maintenance issues and run preventive-maintenance plans; respond to tenant issues and emergencies, including after-hours.
- Develop and manage operating, CAM, and capital budgets; track budget-to-actual and explain variances.
- Review and approve invoices with correct GL coding; authorize spend within delegated authority.
- Drive NOI through expense control and CAM recovery; ensure reconciliations and utility bill-backs are optimized.
- Support Asset Management and ownership reporting, including input, review or contributions to routine reporting.
- Scope, bid, negotiate, select, and oversee vendors and contractors; maintain a qualified vendor network across CA and AZ.
- Supervise capital projects, common area construction, and tenant improvements to schedule and budget; support multi-year capital planning.
- Interpret leases, amendments, and side letters to determine landlord vs. tenant responsibilities; maintain lease abstracts and ensure tenant compliance.
- Own tenant relations and dispute resolution; address issues before they become legal matters; assist with past-due collections.
- Review and respond to tenant requests, including signage (against property sign criteria), alterations, and insurance certificates.
- Coordinate with Leasing, Legal, Accounting, and Asset Management; represent the landlord in court when necessary.
- Ensure compliance with ADA, environmental, building, fire, health, and safety codes.
- Maintain municipal relationships and attend city or local meetings as needed; support insurance-claim inspections and communication as needed.
- Participate in the Property Management L10 (EOS): own Scorecard measurables, Rocks, and Issues.
- Escalate legal exposure, life safety, and significant vendor risk to the VP of Property Management promptly.
This is not intended to be an exhaustive list, and additional duties may be assigned.
REPORTING STRUCTURE- Position reports directly to: Vice President of Property Management
VITAL GOALS/PERFORMANCE MEASUREMENTS - Deliver accurate operating, CAM, and capital budgets, and explain budget-to-actual variances in writing every month.
- Control expenses and maximize CAM recovery.
- Complete scheduled property inspections, document findings, and close out deficiencies on time.
- Deliver capital projects on schedule and within approved budget. Follow the competitive bid standard and approve change orders before work starts.
- Keep lease abstracts and maintenance obligation awareness and status current for every assigned asset.
- Assist in resolving tenant requests, disputes or fielding and redirecting to the appropriate departments for handling.
- Escalate legal exposure, life safety, and significant vendor risk to the VP of Property Management the same business day.
- Update Scorecard measurables weekly, keep Rocks on track, and bring Issues to the PM L10 ready to work through IDS.
POSITION REQUIREMENTSPOSITION COMPETENCIES- Possess a self-motivated, analytical, inquisitive, and passionate mind set.
- Clear and effective communication skills, both verbal and written.
- Ability to read and interpret complex legal documents.
- Detail oriented and able to maintain a high quality of work under pressure.
- Effective interpersonal skills and willingness to collaborate with others.
- Ability to balance ad-hoc problem solving in a fast-paced environment while also being process oriented and mindful of the platform being built to support future growth.
WORK EXPERIENCE QUALIFICATIONS- Bachelor's degree with a preferred concentration in Real estate, Business, Finance, or related field (or equivalent experience).
- Minimum of 5 years' experience in Commercial Property Management; retail experience required.
- Willingness to oversee industrial properties within the portfolio.
- Proven ownership of operating, CAM, and capital budgets, including CAM reconciliations.
- Working knowledge of retail lease structures (NNN, gross, base-year); able to read leases and amendments and apply them day to day.
- Experience managing capital projects and vendor bids end to end.
- Proficiency in Yardi or MRI and Excel.
- Self-directed remote worker; valid driver's license; able to travel to portfolio sites (CA, AZ) and/or the corporate office at least quarterly.
PREFERRED QUALIFICATIONS- Industrial property management experience.
- Multi-state experience (CA/AZ landlord-tenant requirements).
- CPM, RPA, or CCIM designation; CA real estate license.
- Familiarity with EOS.
- Comfort with AI tools and workflow platforms (e.g., Claude, Monday, Airtable).
WORKING CONDITIONSENVIRONMENTThe primary working environment is an Indoor Office Setting utilizing computer workstation and general office equipment. The position will sit at their workstation for a significant portion of the work. Periodic site visits (walking properties, roofs, construction areas); overnight travel for site/corporate visits; after-hours emergency availability. Some positions may need to travel to asset locations, and these sites will vary in nature. Employees are required to comply with all applicable safety provisions as posted on site or briefed by management. This includes use of any required PPE specific to said location.
PHYSICAL REQUIREMENTSThe physical demands of the position are consistent with administrative/clerical work in an office setting and involves extended periods of sitting at a desk, using a computer for typing and data entry, and managing paperwork. It requires fine motor skills for operating a keyboard and mouse, as well as handling and organizing documentation, which may involve lifting, bending, and reaching. Employees also need to walk around the office for tasks like delivering documents or attending meetings and maintain good visual attention for prolonged periods of reading or screen time.
Salary Description
$90,000.00 - $110,000.00
