JOB SUMMARY
We are seeking a strategic and results-driven AIOps Program Manager to facilitate and operationalize the Enterprise AI for ITOps portfolio. This role will serve as the central coordination point across ServiceNow, Automation, Observability, Infrastructure, Security, and Application teams to drive operational excellence through AI, automation, and AIOps initiatives. The ideal candidate will combine strong program leadership, portfolio management, executive communication, and business value realization experience to help scale AI-driven operational capabilities across the enterprise.
Key Responsibilities
Manage the intake, evaluation, prioritization, and tracking of AI, AIOps, and automation use cases.
Facilitate governance processes, portfolio reviews, steering committee meetings, decision tracking, and executive reporting.
Maintain the AIOps portfolio roadmap, including dependencies, risks, issues, and delivery plans.
Develop business cases and track value realization, including cost savings, productivity gains, and operational improvements.
Create executive dashboards, KPIs, scorecards, status reports, and leadership presentations.
Drive cross-functional coordination across ServiceNow, Operations, Infrastructure, Security, Engineering, and vendor teams.
Partner with technical and business stakeholders to align AI and automation investments with strategic objectives.
Monitor portfolio health and provide recommendations to support prioritization, funding, and execution decisions.
Required Qualifications
10+ years of Program, Portfolio, Transformation, or PMO leadership experience.
7 years' experience managing enterprise technology portfolios and strategic initiatives.
Strong executive communication, presentation, and stakeholder management skills.
5 years' experience facilitating governance forums, steering committees, and executive decision-making processes.
3 years' experience developing business cases, ROI models, KPI frameworks, and value realization programs.
5 years' experience leading large-scale initiatives across multiple technology organizations.
Strong analytical, organizational, and problem-solving skills.
Preferred Qualifications
3 years experience in project leadership in ServiceNow, NowAssist, or Workflow Automation
Demonstrated understanding of IT Observability, Monitoring and Metric Reporting
