Job Type
Full-time
Description
ABOUT THE POSITIONAs a
Senior Project Manager, you will oversee high-impact, complex projects, including work with Verato's strategic accounts. This role requires expertise in project leadership, stakeholder management, and the delivery of solutions that align with Verato's identity management platform for healthcare and other markets. Acting as a trusted advisor, you will work cross-functionally to ensure projects achieve measurable business value while maintaining strong customer relationships. This position reports to the
VP of Professional Services, Customer Experience.
ESSENTIAL FUNCTIONS AND DUTIESThis is a multi-disciplinary role that requires excellent communication and organization skills, along with an understanding of technology and project management processes, and the ability to have a customer-first perspective.
- Oversee the entire lifecycle of high-priority projects, from contract initiation through delivery, ensuring alignment with customer objectives and timelines.
- Serve as the primary liaison for strategic accounts, building strong relationships with executive-level stakeholders and aligning project goals with their broader business strategies.
- Identify, assess, and mitigate project risks, escalating critical issues as needed to keep projects on track.
- Define, measure, and report on key ROI metrics for implemented solutions to demonstrate business value.
- Lead cross-functional teams, including solution architects, implementation consultants, customer success managers, and technical support, to ensure seamless execution of account-specific objectives.
- Provide guidance on Verato's technology and implementation best practices, ensuring customers leverage the full potential of the platform.
- Develop project documentation, including plans, architectural diagrams, and data flows, tailored to customer needs.
- Facilitate technical workshops and collaborative strategy sessions with client teams, turning insights into actionable deliverables.
- Partner with product, engineering, and customer success teams to gather feedback and drive continuous improvements in Verato's offerings and processes.
- Support organizational change management to ensure project adoption and impact.
- Mentor and advise junior project team members, supporting their development and growth.
- Plan and manage resource allocation to optimize capacity across multiple concurrent projects.
- Build and maintain trusted, long-term customer relationships.
- Ensure compliance with privacy and security protocols, adhering to company and industry standards.
Requirements
EDUCATION: • Required: Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field.
REQUIRED EXPERIENCE:- 8+ years of project management experience, focusing on strategic consulting or complex enterprise environments.
- Expertise with Master Data Management (MDM) or Enterprise Master Patient Index (EMPI) technologies, including technical solution delivery, preferred.
- Knowledge of healthcare systems such as EMRs, integration engines, and population health/analytics platforms.
- Strong interpersonal and communication skills, with demonstrated success in managing executive-level relationships.
- Proficiency in project management methodologies (PMP and Agile certifications preferred).
- Willingness to travel up to 25% for key customer engagements and strategic meetings.
- Ability to manage executive stakeholder expectations and influence leadership teams.
- Experience leading large-scale data integration and migration initiatives.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and its role in software implementation.
Skills and Competencies- Analytical and problem-solving skills with a focus on operational and strategic value.
- Ability to translate technical concepts into actionable business solutions and facilitate decision-making.
- Strong verbal and written communication skills for presenting complex ideas clearly.
- Collaborative mindset with a focus on teamwork, customer advocacy, and cross-functional coordination.
- Ability to manage multiple priorities while delivering high-quality outcomes on time.
- Ability to coach and mentor project team members, fostering continuous improvement.
- Conflict resolution skills, with a focus on collaborative problem-solving.
- Adaptability to thrive in a fast-changing, cross-industry environment.
