Senior Project Manager

TheLab

$100K — $110K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience in a digital or creative agency setting.
  • Hands-on experience managing projects on Shopify, with familiarity with Shopify Plus considered advantageous.
  • Understanding of e-commerce flows, UX best practices, and web development processes.
  • Strong communication and collaboration skills with the ability to assess when to escalate issues or to dig deeper into solutions.
  • Proficiency with various project management tools.
  • A proactive, solution-oriented mindset that anticipates and addresses potential blockers.
  • Ability to engage with creative, strategic, and technical teams effectively.

Responsibilities

  • Lead and manage Shopify-based web and e-commerce projects from initiation through launch and subsequent growth.
  • Own and maintain project plans, timelines, resources, budgets, and day-to-day client communications.
  • Act as the primary liaison among clients, developers, creatives, and strategists.
  • Convert business objectives and client feedback into specific tasks and timelines.
  • Collaborate with Shopify developers to define technical features and functionalities.
  • Oversee review and testing of work to ensure quality and accuracy prior to delivery.
  • Maintain calm and effective communication, especially in dynamic situations where changes occur.

Benefits

  • Culture fostering creativity, collaboration, and lack of ego.
  • Engaging projects that go beyond just design, blending brand, content, and commerce.
  • Supportive colleagues dedicated to teamwork.
  • Genuine opportunities for professional growth and advancement.
  • Unlimited PTO and other competitive benefits including health insurance and 401k match.
Full Job Description
Job Title: Senior Project Manager
Location: NYC (Hybrid)
Reports To: Director of Client Partnerships or Director of Product Management

The Role

We're looking for a Senior Project Manager to join our growing team. You'll help lead the charge for one of our fastest growing clients. This will include fast-moving, multi-channel digital projects, especially focused in e-commerce. If you're someone who thrives in a creative and tech-driven environment, loves getting into the details, and knows how to keep everyone and everything on track, this could be the role for you.

What You'll Do
  • Lead and manage Shopify-powered web and e-commerce projects from kickoff to launch and strategic growth over time
  • Own project plans, timelines, resourcing, budgets, and day-to-day communications
  • Serve as the main point of contact between clients, developers, creatives, and strategists
  • Translate business goals and client feedback into actionable tasks and timelines
  • Collaborate with Shopify developers to scope technical features and functionality
  • Help review and test work before it goes out the door-no pixel or product tile out of place
  • Communicate clearly, proactively, and with a sense of calm urgency, even when things change (because they will)

What You Bring
  • 5-7 years of experience in project management, preferably at a digital or creative agency
  • Hands-on experience managing Shopify projects (Shopify Plus is a big plus)
  • Familiarity with e-commerce flows, UX best practices, and web development processes
  • Strong communication and collaboration skills-you know when to escalate and when to dig in
  • Comfort working in various project management tools
  • A proactive, solution-oriented mindset-you anticipate blockers and solve them before they become problems
  • A healthy respect for creative, strategic, and technical thinking-you know how to speak everyone's language

Nice to Have
  • Experience with headless Shopify or third-party Shopify integrations
  • Familiarity with platforms like Figma, Klaviyo, Gsuite or Recharge
  • Agency experience with multiple stakeholders or multi-brand portfolios

Why You'll Love Working Here
  • A culture of creativity, collaboration, and zero ego
  • Projects that push boundaries, not just pixels
  • Work that blends brand, content, and commerce
  • Smart, supportive teammates who have your back
  • Real opportunities for growth


Details

  • Hybrid schedule - in Madison Square Park office Tuesday-Thursday
  • Salary 100,000-110,000
  • Full benefits include Anthem BCBS Heath Insurance, 401k Safe Harbor Match, Unlimited PTO, and great snacks

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