Senior Project Manager / Operations - DC MetroReports to: DC Metro Market LeadUnlimited Restoration, Inc. (URI) is seeking a Senior Project Manager / Operations to support and expand operations in the DC Metro market. This is a full-cycle, "write and run" role covering the entire mitigation and reconstruction lifecycle, cradle to grave: the incumbent independently scopes, estimates, and manages production on assigned jobs across both mitigation (water, mold, biohazard, cleaning) and reconstruction/rebuild scopes, from first call and initial inspection through final walkthrough and closeout, without a hand-off to a separate estimator or a separate reconstruction PM.
Beyond running their own jobs, this person will also oversee the day-to-day work of a small crew of URI technicians (up to 3), and will serve as the DC Metro Market Lead's primary on-the-ground extension - additional eyes and ears across the market's jobs, crews, and accounts. This role is intended to add real PM and field-oversight capacity to a market currently supported by a single Project Manager, to help rebuild and diversify the market's referral and account base through self-generated business development, and to develop into a long-term operational partner to the Market Lead as DC Metro grows. For the right candidate, this is a direct path toward a market-leadership role as DC Metro scales.
Essential Duties and Responsibilities- Respond to incoming job leads and conduct timely on-site inspections; own scope development from first contact through job completion.
- Independently write estimates using Xactimate (or equivalent estimating software) across the full scope spectrum: water mitigation, mold, biohazard, and cleaning through structural reconstruction and rebuild.
- Own each job cradle to grave - the same PM carries the job from mitigation through reconstruction and final close, with no hand-off to a separate reconstruction PM or estimator at any stage.
- Manage full job lifecycle: inspection, mitigation scope and production, transition into reconstruction scope and estimate/approval, reconstruction production scheduling, subcontractor and crew coordination, quality control, and job closeout.
- Maintain and grow relationships with commercial and institutional accounts (property management, universities, hospitality, healthcare, and similar segments).
- Actively develop new business through self-generated leads, direct outreach, and relationship-building with facilities managers, property managers, and other referral sources.
- Track job status, documentation, and financials in company systems (Kahi/PSA) to maintain accurate reporting and support timely collections.
- Coordinate with the DC Metro market's existing Project Manager and Operations leadership on incoming lead assignment and overall market capacity - this coordination governs which new jobs go to which PM at intake, not reassignment of jobs already in progress; once a job is assigned, that PM owns it cradle to grave.
- Ensure all work complies with company safety standards, applicable codes, and insurer/client requirements.
- Communicate proactively with customers, adjusters, property managers, and internal stakeholders throughout the job lifecycle.
Team Oversight and Market Support- Directly oversee the day-to-day work of a small crew of URI technicians (up to 3), including daily job assignments, on-site quality checks, and basic performance feedback.
- Serve as the DC Metro Market Lead's primary on-the-ground point of contact - surfacing job, crew, and account issues in real time and helping maintain consistent response and service standards across the market.
- Provide backup coverage and support for the Market Lead's jobs and priorities as needed, with the expectation of growing into a long-term operational partner for the market as it scales.
Required Qualifications- Minimum 3-5 years of experience as a Project Manager in restoration, disaster recovery, or commercial construction, with direct estimating responsibility.
- Demonstrated experience running jobs across both mitigation and reconstruction phases cradle to grave, on the same file - not solely mitigation-only or reconstruction-only experience.
- Demonstrated ability to independently write scopes and estimates (Xactimate or equivalent) - not solely production/execution experience.
- Experience managing commercial and/or institutional accounts (property management, healthcare, hospitality, education, or similar).
- Prior experience directing or supervising field technicians or a small crew, with the ability to manage day-to-day workload and quality across a small team while still carrying a personal job load.
- Valid driver's license and ability to travel locally to job sites throughout the DC metro area.
- Strong written and verbal communication skills; ability to manage multiple stakeholders (customers, adjusters, subcontractors, internal teams) simultaneously.
Preferred Qualifications- Track record of self-generating new business (cold outreach, facilities-management relationships, or independent referral development).
- Familiarity with the Washington, DC commercial/institutional environment, including site-access protocols common to universities, healthcare facilities, and secured properties.
- IICRC certifications relevant to water, mold, or fire restoration.
- Experience with Kahi, PSA, or similar restoration/construction management platforms.
Compensation and Benefits- $85,000 - $110,000 Commensurate with experience
- Performance-based commission structure
- Industry-leading benefits including:
- 100% company paid health, dental, vision
- 401(k) with company match
- Life Insurance
- Paid Time Off
- Company-paid holidays
- Company-provided vehicle for business use
- All the technology needed to succeed
Work Environment and Physical Demands- Regularly visits active job sites, which may include water-damaged, fire-damaged, or biohazard-affected properties; appropriate PPE is provided and required.
- Frequent local travel between job sites, client meetings, and the DC Metro office/branch. Company vehicle and company cell phone provided for job-related use.
- Ability to walk job sites, including stairs and uneven surfaces, and to lift/move equipment as needed (up to 25-50 lbs) is required.
- Some flexibility for after-hours or weekend response may be required for emergency/loss situations.
