6+ years in project management or operations roles
Experience in SaaS or recurring-revenue business models
Proven ability to manage multiple projects with competing deadlines
Strong skills in data analysis and presentation
Experience coordinating with offshore or vendor teams
Familiarity with CRM and customer success tools like Salesforce and Gainsight
Responsibilities
Lead daily operations with the offshore team, addressing questions and escalating issues
Ensure project timelines and deliverables are met by communicating status and flagging risks
Collaborate with Success Operations to enhance digital customer journeys
Support Customer Education initiatives by managing project logistics and timelines
Work with Digital Strategy to develop retention and upsell strategies
Transform project data into actionable insights for stakeholders
Maintain team documentation and status reports across various platforms
Assist in hiring and onboarding new Digital CS team members
Benefits
Unlimited PTO
Comprehensive medical coverage
Wellness reimbursement
Professional development funds
Bonus eligibility
Full Job Description
Job Description:
Ready to bring structure and momentum to a team that's reshaping how customers learn and grow with Pluralsight? We're looking for an organized, driven Senior Project Manager to join our Digital Customer Success team. You'll keep multiple strategic and operational programs on track, help improve our digital, low-touch customer experience, and be the day-to-day point of contact and first line of escalation for our offshore team. You'll partner with colleagues across Customer Success, Sales, Marketing, Product, Data Science, Support, and Professional Services, and the work you do will help more people build the technology skills that matter. This is a remote role in a mission-driven, inclusive environment where you'll keep learning and growing.
What you'll do
Lead day-to-day work with our offshore team: answer their questions, escalate issues early, make sure they're meeting defined measures of success, and report on their progress to Digital CS leadership
Keep projects and programs moving by communicating status clearly, flagging risks early, and suggesting ways to address them, including managing timelines and deliverables for ad hoc Digital CS projects
Partner with Success Operations and Digital Program Managers to launch and improve digital journeys, including drafting and scheduling communications, building workflows in Gainsight, testing before launch, and coordinating copy and cross-functional input
Support our Customer Education team's webinars, onboarding sessions, and academy content by building project plans, organizing collaborators, and managing timelines, plus handling logistics from scheduling and platform setup to follow-up
Partner with Digital Strategy and Operations on processes and tactics that address at-risk customers and drive our retention and upsell strategies
Turn project data into clear analyses and visuals that help stakeholders make decisions and see the impact of our programs, while keeping key data clean, accurate, and accessible
Build and maintain team templates, briefs, and status reports, and keep content current in Highspot, Confluence, and Jira
Support hiring and onboarding for new Digital CS teammates by coordinating interview logistics, building onboarding plans, and helping new hires ramp
Build regular presentations and a team newsletter that highlight the team's work for leadership and the broader organization.
What you'll bring
Familiarity with CRM and customer success tools such as Salesforce, Gainsight, Pendo, Zendesk, or Tableau
Experience guiding a team or working with vendor or offshore partners without formal authority, with a coaching mindset and the ability to set clear expectations
Experience in customer success, support, sales, or another customer-facing role, or in supporting those teams, ideally including a SaaS sales and renewal cycle
Strong cross-functional collaboration skills, plus the ability to analyze usage and behavior data, spot patterns, and tell a clear story with it to audiences from team members to senior leaders
Empathetic, strategic decision-making grounded in context and data, with comfort with changing priorities and strong organization and attention to detail across many workstreams
Strong Slack fluency, or the drive to quickly become an exceptional Slack user, with clear, visible communication and good channel habits
Experience in complex organizational settings, such as a PMO or teams spread across time zones; a PMP or similar certification, or exposure to multiple project management methodologies, is a plus
Requirements
Bachelor's degree
6+ years of experience in project management, program coordination, or operations roles
Experience in SaaS or another recurring-revenue business model
Experience managing multiple concurrent projects or workstreams with competing deadlines
Experience building and maintaining status reports, project plans, or similar documentation for cross-functional stakeholders
Experience collecting, organizing, and presenting data to inform decisions or report on project or program outcomes
Experience coordinating with or supervising a distributed, offshore, or vendor team
This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.
About Pluralsight
Pluralsight is an online education company that offers a variety of courses in software development, IT operations, and creative professions. The company was founded in 2004 and is headquartered in Farmington, Utah. Pluralsight has partnerships with a number of major tech companies, including Microsoft, Google, and Adobe. The company went public in 2018 and is traded on the NASDAQ under the ticker symbol PS.
