Senior Project Manager

Role Summary

The Senior Project Manager is responsible for the successful management and delivery of customer engagements, with full accountability for project planning, execution and outcomes.

The role focuses on delivering high-quality implementations and exceptional customer satisfaction through effective expectation management, proactive communication and close management of project risks and issues.

Working across a cross-functional environment, the Senior Project Manager will collaborate with technical consultants, professional services, Product Development, Product Management, application engineering, Sales and other internal teams. The role will also support continuous improvement across the Project Management team and provide mentoring to Associate Project Managers and Project Managers.
Responsibilities

• Plan, organise and manage assigned projects, with accountability for delivery on time, within budget and scope, and to a high standard of customer satisfaction.
• Manage project timelines, budgets, financial forecasts, resources, dependencies, risks, issues and change control.
• Proactively manage internal and external stakeholder expectations around scope, deliverables, timelines, project status, risks and issues.
• Lead regular project meetings, ensuring responsibilities, milestones and deliverables are clearly understood and remain on track.
• Apply established PMI and project management methodologies to effectively manage project delivery.
• Collaborate with Product Development, Services and other internal teams to ensure quality deliverables, aligned schedules and seamless client handoffs.
• Review project schedules and forecasts, escalating risks and issues and working with senior management to address delivery challenges.
• Support the standardisation of project documentation, processes and ways of working, identifying opportunities for continuous improvement.
• Mentor Associate Project Managers and Project Managers in project management best practices.
• Partner with Program Managers and Project Management Leadership to identify challenges and develop solutions.
• Use AI tools to support efficient and effective ways of working.

Experience & Education
Required

• Bachelor's degree in Business, Technology, a laboratory-related field, or equivalent experience.
• 5+ years' project or program management experience delivering complex enterprise software solutions.
• 5+ years' experience working with senior client stakeholders, including Director level or above.
• Strong knowledge of project management methodologies, tools and techniques.
• Knowledge of laboratory workflows.
• PMP or PRINCE2 certification, or ability to obtain certification within two years of employment.
• Proficiency with Microsoft Office and Microsoft Copilot.

Preferred

• Experience working within hospitals or laboratories.
• LIMS implementation project management experience.

Supervisory Responsibilities

• None

Benefits

Our benefits are designed to help you move forward in your career and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position is generally within the range of $100,000 - $125,000 annual base salary. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• Work is performed remotely or in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine
• 30% Travel may be required
• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
• Exposure to hazardous materials or various weather conditions
• Travel to client sites that can pose risk associated with healthcare organization
• May be required to follow customer location health and safety requirements

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.

Onboarding:

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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