Senior Project Manager Agency Operations

Spiro is hiring a Senior Project Manager to join our global Agency Operations team. The Senior Project Manager (PM) will be an individual contributor who supports or leads planning and delivery of small to large operational initiatives focused on the continuous improvement of our people, processes and technology. The role will translate leadership priorities into actionable project scopes and timelines, while managing cross-functional teams to ensure successful completion and implementation. Responsibilities • Support or own the full project lifecycle of assigned operational initiatives including: Initiation, Planning, Delivery, Monitoring/Governance and Closing phases. • Build and maintain project plans, budgets, milestones, risk/decision logs, stakeholder mapping. • Work cross-collaboratively across all roles/levels, coordinating with both internal and external stakeholders to manage deliverables and ensure projects stay on track. • Support external partner identification and manage all administrative aspects of contracting and onboarding. • Coordinate meetings across SME schedules and document next steps, deliverables and owners. • Maintain consistent and proactive stakeholder communication ensuring a continuous feedback loop which may include but is not limited to the collection of feedback, the development of recaps, structured or ad-hoc reporting, etc. • Maintain all project documentation and files in an organized and accessible format. • Identify process gaps, bottlenecks or other obstacles and recommend or implement solutions. • Monitor project KPIs and present data to stakeholders as requested. • Innovate • Support other Agency Operation priorities as required. Qualifications We understand the importance of transferable skills and a diverse perspective, so if you do not fit all these requirements, we still want to hear from you and encourage you to apply! • 3-5+ years' experience in a Project Management, Operational or similar role • 2+ years' experience working with senior leadership in an agency or similar industry • Strong understanding of business operation workflows (commercial, production, financial, IT, etc.) • Curiosity and passion for innovation and AI technologies • Advanced organizational and project management skills • Proven experience managing medium to high-volume of project work • Ability to balance strategic oversight with hands-on project execution. • Ability to work in high-pressure situations • Strong conflict resolution skills • Team mentality with a passion for collaboration & building relationships • Ability to build trust with stakeholders • Adaptable in a fluid, dynamic agency environment • Strong proficiency with the Microsoft Office Suite, Monday.com • Ability to work in a global environment (across time zones) • Ability to work from home or an office • Travel as required Attributes • Acts as the Conductor • Excellent communicator • Strong collaborator • Influential with diplomatic firmness • Strong critical thinking and problem-solving skills • Manages complexity • Calm under ambiguity and pressure • Resilient • Detail-oriented How to measure success • By 30 days incumbent should understand team dynamics and perform basic job functions independently • By 60 days incumbent should be self-reliant on basic job functions and begin executing more complex tasks • By 90 days, incumbent should have ownership over specific projects Benefits • Remote Environment • Full Benefits Package • 401K Vesting Immediately • Psychological Safety • Diversity, Inclusivity and Belonging Culture • Employee Led Resource Groups • Spiro• YOU Professional Development & Learning Programs • Employee Events Our Process Our interview process is hand crafted to our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social medial channels and website to extend the conversation beyond the responsibilities of the role.