DescriptionThe Senior Project Director is responsible for coordinating and managing projects from initial setup through completion, ensuring that all project requirements, timelines, and client expectations are met. This role serves as a key point of coordination between clients, Call Center Operations, Programming, IT, Quality Assurance, and other internal teams to ensure projects are implemented accurately, efficiently, and on schedule.
Key ResponsibilitiesClient-facing functions- Coordinating project launches and oversee projects throughout their lifecycle, from initial opening in internal project management software platforms through completion.
- Serve as a primary point of contact for clients, providing regular project updates, addressing questions and concerns, and communicating changes throughout the project.
- Coordinate multiple projects simultaneously while effectively managing competing priorities and deadlines.
Internal coordination functions- Collaborate cross-functionally with teams from Programming, IT, Quality Assurance, Call Center Operations, and analytic staff from other departments to ensure accurate project execution and successful problem solving.
- Facilitate internal project meetings and maintain clear communication among all team members.
Project management functions- Review project specifications and ensure client requirements are accurately communicated to all departments involved in execution.
- Monitor project timelines, milestones, deliverables, and operational requirements.
- Identify potential project risks, delays, or operational issues and work with internal teams to develop timely solutions.
- Monitor project progress, production, call activity, quotas, email/text outreach, and other key performance measures. Troubleshoot project-related issues and escalate concerns when necessary.
- Work closely with Call Center Operations to determine staffing needs and ensure appropriate resources are available to meet project goals.
- Coordinate interviewer training sessions and project briefings to ensure staff understand study specifications, procedures, and client requirements.
- Manage and coordinate project-related email and text message outreach, working with internal teams to ensure campaigns, recipient files and messaging are accurately set up, tested, approved, scheduled, launched, and monitored with accordance project specifications and timelines.
- Maintain accurate and organized project documentation, status updates, and records throughout the project lifecycle.
- Manage end of project financial closeout by providing accounting and account executive with the final project details and supporting information needed to complete client billing.
Qualifications & Skills- Minimum of 5 years of data collection project management experience.
- Project management certification/training and/or education equivalent.
- Highly organized and detail-oriented, with the ability to manage multiple projects, deadlines, and priorities simultaneously.
- Strong project management and time management skills.
- Ability to work independently, take ownership of assigned projects, and follow through on responsibilities.
- Experience working idata collection, or similiar project-driven environment preferred.
- Strong client communication and relationship-management skills.
- Ability to coordinate effectively across multiple departments and functional teams.
- Strong problem-solving skills with the ability to identify issues and develop practical solutions.
- Excellent written and verbal communication skills.
- Ability to work effectively in a fast-paced environment and adapt to changing project requirements.
- Must be available and responsive during regular business hours and have the flexibility to work occasional evenings and weekends when project needs, deadlines, or client requirements necessitate additional coverage.
- Experience managing mail or online projects a plus.
- Call center knowledge is a plus.
Benefits
- This is a salaried position with the immediate opportunity to work remotely within the U.S.
- Paid Time Off, Holiday Pay, and Affordable Healthcare options available.
