Senior Program Officer - Special ProgramsABOUT THE POSITION:The position requires a demonstrated understanding of publicly funded housing assistance programs and familiarity with homeownership counseling and foreclosure prevention services. This position is responsible for managing the Authority's Foreclosure Prevention/Mortgage Relief Programs and other Special Programs, as created/assigned. This includes the State Emergency Mortgage Assistance Program ("EMAP"), Reverse Annuity Mortgage ("RAM") and any other programs created to assist current homeowners with special circumstances. EMAP provides a mortgage loan to eligible homeowners who are facing foreclosure as a result of a financial hardship beyond their control. RAM is a program to assist elderly homeowners with long-term illnesses and disabilities who need help with housing and healthcare expenses.
SUPERVISION RECEIVED: Receives direction from the Director of Homeownership or a position of a higher grade.
SUPERVISION EXERCISED:Supervises the work of any positions assigned.
POSITION SUMMARY:Managing Programs includes:
- Supervise the review of new loan applications including underwriting, interpreting documentation, evaluating the loan recommendation and ensuring compliance with statutory guidelines and CHFA Policy Guidelines.
- Oversee the annual recertification process as required by the Program statute.
- Oversee monthly, quarterly and annual system data reconciliations.
- Responsible for the collection, analysis, and communication of key performance indicators (KPIs) as they relate to each program's impact and efficiency.
- Supervise any borrower/applicant communication to ensure timely response to phone calls and other inquiries.
- Serve as the Appeals Committee facilitator.
- Serve as budget manager, tracking program dollars.
- Develop new processes and procedures.
- Provide support and training to staff, as required.
Managing the Homebuyer Education and Counseling Program includes:
- Track and respond to relevant grant funding opportunities.
- Implement and monitor grant awards including the Sub-Grantees throughout the grant performance period.
- Conduct periodic reviews of CHFA's homebuyer education curriculums and vendors' performance and compliance.
- Serve as budget manager for the tracking of grant dollars and related expenditures and invoices.
- Review grant award reimbursements on a quarterly basis to HUD approved Sub-Grantees including reports due to federal entities.
- Act as the team leader in developing new processes and procedures and provides support and training to staff as required.
MINIMUM QUALIFICATIONS REQUIRED:BS/BA degree business administration or related field and eight years' experience in a mortgage origination/loan servicing related field or an equivalent combination of education and experience. Familiarity with Connecticut General Statute 8-265gg(d) (The EMAP Statute), Consumer Financial Protection Bureau (CFBP), U.S Department of Housing and Urban Department (HUD) and the Code of Federal Regulations (CFR) Part 214 homebuyer education and counseling regulations. Prior experience working with a HUD approved housing counseling agency is preferred.
OTHER REQUIREMENTS:Requires basic knowledge of underwriting, credit analysis, mortgage loan servicing including loss mitigation practices, federal and state real estate regulations related to mortgage servicing, grant funding opportunities and grant implementation. Requires the ability to supervise and coordinate multiple processes while accomplishing a steady volume of daily tasks. Must be detail-oriented and requires the ability to self prioritize tasks. Requires effective customer service skills, interpersonal and organizational skills, good written and verbal communication skills and requires judgment and decision-making skills. Requires strong analytical skills and must have knowledge of Microsoft Word14, Excel14, and PowerPoint14.
ALL OTHER DUTIES AS ASSIGNED: This is not an exclusive list of all job functions, and the employee is expected to complete all duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally. This job description in no way constitutes an employment contract or agreement.
