Senior Program Manager

We are looking for a Senior Program Manager to join our team! The Senior Program Manager, Project Delivery, will build client relationships and manage project expectations in partnership with Client Service (CS) to ensure project success. The Senior Program Manager, Project Delivery will lead key business processes including, but not limited to, leading project planning, execution, documentation and archival, and process improvements, standards development, and resource management. This person is responsible for leading strategic, complex, larger scale or global projects independently, mentoring and supporting other Delivery team members while overseeing critical tasks with the project team. This role will have a focus on digital project management,leading complex website development initiatives from the initial concept stage through to final deployment. The role requires the ability to serve as a bridge between creative and technical teams, ensuring that communication and collaboration are seamless throughout the project lifecycle. By driving the execution of large-scale web applications and digital platform projects, the Senior Program Manager will facilitate the successful delivery of innovative digital solutions that meet organizational and client objectives. Job Responsibilities Client Project Delivery 3 Partner with Client Service to set optimal milestones and delivery dates. 3 Integrate services and coordinate logistics across functional teams and external partners. 3 Align cross-functional teams; create, monitor, and adjust estimates and schedules for large, complex and/or global projects; communicate changes and risks to stakeholders. 3 Apply mastery of project management techniques, established workflows, and best practices across digital and traditional disciplines to deliver on time while managing risk and client expectations. 3 Deliver excellent service to internal and external clients, continually meeting and exceeding expectations through mastery of job requirements, coaching, and serving as a go-to resource. 3 Independently manage multiple large, complex projects or programs across creative, digital, media, technology, and other agency teams; reprioritize across programs as needed. 3 Execute project strategy and details with external web, translation, and print production vendors, including budget and invoice management. 3 Drive task completion across large, complex and/or global projects through proactive follow-up, reviews, and progress updates. 3 Apply deep expertise in WMS/project management software; develop standards, templates, and reference guides; train and oversee junior Delivery team members; maintain project data and assets. 3 Drive digital executions and revisions across large, complex and/or global programs (websites, display, search, social, promotional, email, etc.); serve as the primary contact between Continuum Clinical and the web partner and strengthen partner relationships. 3 Anticipate project risks, recommend solutions, and lead teams through mid-to-high-level risk mitigation, contingency planning, and conflict resolution. Web Development and Technology Management 3 Consult on and lead web development projects, guiding teams as the conduit to development partners from discovery and design through development, delivery, and maintenance. Oversee new builds and redesigns, ensuring partner adherence to processes, quality assurance, and standards across programs. Project Financial Health 3 Use established tools expertly to monitor and report project profitability andvariances, proactively identify budget risks, and independently lead teams through potential solutions. 3 Direct and coach teams on project financials and variance reporting. 3 Independently drive cost gathering and timeline development for existing and new business, including scope changes and new initiatives. Leadership & Communication 3 Support leadership on departmental objectives and contribute to system/process analysis for organizational cohesiveness and consistency. 3 Identify, develop, and coordinate training and professional development; support new employee onboarding; evaluate direct reports' performance. 3 Demonstrate strong interpersonal skills and excellent written and verbal communication with internal and external stakeholders; coach direct reports. Process Optimization and Work Management System 3 Oversee quality control, file naming/saving, and proofreading QC; coach others on standards. 3 Identify internal operating improvements, recommend solutions, and support implementation; serve as a go-to resource for tools and processes. Desired Skills and Qualifications 3 Bachelor's Degree 3 Certification or education in Project Management desirable 3 Minimum 5 years of experience in Project Management/Client service-oriented roles including management of key project phases from start up to closure and management of functional services 3 At least 4 years experience in digital/web project management; content management system experience a plus (WordPress/Gutenberg), Drupal, Headless CMS) 3 At least 2 years experience in healthcare, life science, pharmaceutical, or similar regulated experience; i.e. research, clinical trials, commercial, or operations 3 Previous experience in marketing, communications, advertising or related fields required with experience managing multiple projects 3 Working knowledge of direct-to-patient marketing, digital marketing & disciplines, and web development, technologies and tools (ex: design, SEM, QA, lifecycle management, etc.) 3 Minimum of 2 years managing others and vendor partner relationships desired 3 Strong attention to detail 3 Excellent communication skills 3 Highly collaborative and solution-oriented The anticipated salary range for this position will be $80,000-$100,000. Salary is based on job-related factors such as: years of relevant experience, qualifications and/or certifications. Spectrum reserves the right to modify this pay range at any given time. We want to ensure our employees are living their best (health and professional) life and offer a variety of benefits and perks which support our flexible work environment. 3 All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination. 3 No matter where you work, you'll benefit from the monthly cell phone reimbursement. 3 Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service. 3 13 weeks paid Parental Leave, inclusive of adoption and foster care placement. 3 Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments. 3 Bring your friends to work at Spectrum and earn a generous referral bonus. 3 Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc. 3 Thorough onboarding including accessible conversations with leadership. 3 401k with company match and 1:1 Financial Coaching and Education. 3 Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.