PurposeThe Senior Program Manager - New Product Introduction is a senior, enterprise-level program leadership role responsible for translating product strategy into successful, repeatable market introductions. The role owns end-to-end orchestration from concept and development through release, operational readiness, market launch, adoption, and post-launch stabilization for complex healthcare software products and SaaS capabilities.
Success in this role is defined by disciplined execution, strong business acumen, technical and product fluency, cross-functional influence, and the ability to anticipate and resolve readiness gaps before they affect customers, compliance, revenue, or adoption. The Senior Program Manager establishes integrated plans, aligns decision makers, drives accountability, and ensures that each introduction is commercially, operationally, technically, and organizationally ready.
This role requires credibility with senior and executive leadership and the ability to clearly communicate strategy, progress, risks, tradeoffs, and outcomes while leading initiatives across Product, Engineering, Quality and Regulatory, Marketing, Sales, Services, Support, Customer Success, and other enabling functions.
Key Responsibilities: Enterprise NPI Program Leadership & Execution- Own end-to-end delivery of complex new product introductions from approved concept through development, release, market launch, adoption, and post-launch stabilization.
- Develop, maintain, and actively manage integrated master plans across product, engineering, quality, regulatory, commercial, operational, and customer-facing workstreams.
- Manage scope, schedule, milestones, interdependencies, decisions, risks, issues, assumptions, resources, change control, and measurable outcomes.
- Coordinate multiple releases or launch increments within the same product strategy while maintaining a coherent readiness and market-introduction plan.
- Frame tradeoffs, options, and recommendations to facilitate timely executive decisions.
- Provide concise, data-driven reporting on delivery health, readiness, decisions, risks, and outcomes to senior and executive leadership.
Product & Launch Strategy Alignment- Partner with Product and Engineering leadership to translate product strategy, target-market needs, roadmap commitments, and release objectives into executable program plans.
- Ensure program scope, launch sequencing, customer value, adoption objectives, and success measures are explicit and aligned across stakeholders.
- Connect roadmap and release decisions to customer impact, revenue, retention, scalability, cost-to-serve, and strategic portfolio outcomes.
- Maintain alignment between product definition, technical delivery, validation, documentation, commercial commitments, and launch timing as information evolves.
Launch & Operational Readiness- Own the integrated readiness framework and ensure clear accountability, evidence, and acceptance criteria across all participating functions.
- Coordinate product, technical, quality and regulatory, security, deployment, documentation, training, support, services, data migration, commercial, and customer readiness.
- Partner with Product Management, Marketing, and Sales to align positioning, messaging, launch assets, demonstrations, proposals, pricing dependencies, market engagement, and customer communications.
- Partner with Services, Support, and Customer Success to establish implementation approaches, enablement, capacity, service transition, escalation paths, and stabilization plans.
- Identify readiness gaps early, drive corrective actions, and escalate unresolved risks with clear customer and business impact.
- Ensure launch decisions are based on transparent evidence of delivery and organizational readiness rather than schedule status alone.
Customer Adoption & Post-Launch Outcomes- Ensure introduction plans reflect install-base considerations, customer segmentation, deployment paths, migration needs, and change impacts.
- Define and monitor launch and adoption measures in partnership with business and product owners.
- Lead post-launch stabilization reviews, lessons learned, and corrective actions to strengthen subsequent releases and introductions.
- Ensure ownership is established for benefits realization, unresolved risks, customer commitments, and transition to ongoing product operations.
AI-Enabled Program Delivery- Use AI and GenAI capabilities, predictive analytics, automation, and synthesis to improve planning, forecasting, risk detection, documentation, reporting, and decision quality.
- Apply historical delivery data and leading indicators to identify emerging delivery and readiness risks.
- Evaluate AI-generated insights for accuracy, limitations, and responsible use within regulated or quality-controlled environments.
- Promote measurable productivity and process improvements without disrupting effective team delivery practices.
Cross-Functional & Executive Leadership- Serve as the accountable program leader for outcomes while maintaining clear functional ownership for deliverables and decisions.
- Lead cross-functional forums, readiness reviews, working sessions, executive updates, and decision-making discussions.
- Influence without authority, resolve conflict, and create alignment across technical, commercial, quality, and operational stakeholders.
- Communicate complex scenarios clearly, concisely, and with the appropriate customer, business, technical, and compliance context.
- Establish a culture of transparency, accountability, constructive challenge, and proactive risk management.
Core Skills & Competencies: Advanced Program Management Expertise- Expert knowledge of program and portfolio management principles, practices, governance, controls, and reporting.
- Proven ability to lead multiple large-scale initiatives concurrently with significant complexity, ambiguity, and cross-team dependencies.
- Expertise in integrated planning, critical-path analysis, dependency management, risk and issue management, change control, and benefits realization.
- Ability to maintain momentum and make informed recommendations when information is incomplete or evolving.
- Strong facilitation, negotiation, decision-framing, and conflict-resolution skills.
NPI & Business Readiness- Demonstrated knowledge of new product introduction, launch management, operational readiness, go-to-market coordination, adoption, and post-launch stabilization.
- Ability to evaluate whether the product and the organization are ready to launch, including customer-facing and internal operating impacts.
- Strong business acumen and ability to connect program decisions to market, customer, revenue, retention, scalability, and cost outcomes.
- Customer-focused judgment and the ability to anticipate implementation, support, adoption, and continuity risks.
Technical & Domain Fluency- Strong understanding of modern software development methodologies, Agile and hybrid delivery models, SDLC, release management, and product lifecycle management.
- Technical fluency with SaaS platforms, cloud delivery, system integrations, APIs, enterprise software, data migration, and deployment concepts.
- Ability to translate effectively among product, engineering, quality, commercial, services, support, and executive audiences.
- Strong data literacy, including interpretation of delivery metrics, trends, forecasts, and AI-assisted insights.
- Experience operating in regulated or compliance-driven software environments; healthcare, laboratory, or life sciences knowledge is strongly preferred.
Leadership & Communication- Systems thinker who recognizes downstream impacts and manages the full launch ecosystem.
- Proactive and outcome-oriented leader who identifies risk early and drives action to closure.
- Calm, decisive, and adaptable when priorities, scope, or launch conditions change.
- Highly organized, transparent, and disciplined without creating unnecessary process overhead.
- Exceptional written and verbal communication skills, executive presence, and ability to influence without authority.
- Continuous-improvement mindset with a strong commitment to retrospectives, lessons learned, and repeatable launch practices.
Required Experience & Education: - Bachelor's degree in Business Administration, Computer Science, Engineering, Healthcare, or a related field (or equivalent experience).
- Minimum 7 years of progressive program or project management experience delivering complex software programs, including large initiatives with hundreds of tasks, multiple dependencies, and strict deadlines.
- Demonstrated experience leading new product introductions, enterprise software launches, or major product releases from planning through adoption and stabilization.
- Demonstrated experience coordinating cross-functional delivery across Product, Engineering, Quality and Regulatory, Marketing, Sales, Services, Support, and Customer Success.
- Experience delivering SaaS products in a complex or regulated environment.
- Demonstrated use of AI-enabled tools for planning, analytics, automation, risk management, reporting, or operational decision-making.
- Strong program and project management skills; professional certification preferred.
Preferred Experience & Education: - MBA and/or master's degree in Health Administration, Information Management, Computer Science, Engineering, or a related discipline.
- Experience with healthcare, laboratory, or life sciences software and working knowledge of laboratory operations.
- Experience with Laboratory Information Management Systems or related diagnostic informatics solutions.
- Experience leading global launches, phased market introductions, customer migrations, or platform transitions.
- Experience supporting go-to-market activities and working closely with Marketing and Sales.
- Experience leading or supporting AI-enabled or Generative AI product capabilities.
Global Travel Expectations: - International travel as needed for customer engagements, site migrations, and internal workshops (approximately up to 25%)
Supervisory Responsibilities: • None
Benefits: Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The starting pay range for a candidate selected for this position is generally within the range of $100,000 - $130,000 for annual base salary. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.
Physical Requirements: - Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine
- Travel may be required
- Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours
- Exposure to hazardous materials or various weather conditions
- Travel to client sites that can pose risk associated with healthcare organization
- May be required to follow customer location health and safety requirements
General Guidance: This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.
Department Software Development Locations USA Raleigh , USA Carmel , USA Tucson Remote status Hybrid Employment type Full-time
