Koniag IT Systems, a Koniag Government Services (KGS) company, is seeking a Senior Program Manager to support a federal defense customer. This role supports secure and reliable enterprise technology services at Government facilities. The position is on-site at Fort Belvoir, VA, and work assignments are based on customer mission needs and applicable access requirements. This position is for a Future New Business Opportunity.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
POSITION DESCRIPTIONLead a multidisciplinary team delivering secure enterprise IT, network, cybersecurity, end-user, and telecommunications services for a federal defense customer. This on-site leader is accountable for operational performance, customer coordination, risk management, and continual service improvement.
PRINCIPAL RESPONSIBILITIES- Serve as the Contractor-designated on-site representative and primary day-to-day interface for Government contracting and technical representatives.
- Lead delivery across network operations, systems administration, cybersecurity, end-user services, and telecommunications requirements.
- Manage staffing, subcontractor coordination, schedules, technical performance, quality control, and operational risk.
- Direct IT process mapping, workflow analysis, redesign, and continuous service improvement.
- Coordinate phase-in and phase-out activities and protect uninterrupted Government service.
- Maintain the capability to meet the COR within 30 minutes during normal duty hours at the designated location.
- Coordinate PM/JPM after-hours response so a Government representative can be met at the required worksite within two hours of notification.
- Identify systemic delivery issues and coordinate corrective actions with functional leads.
- Establish a repeatable management cadence for operational reviews, action tracking, deliverables, and performance measures.
- Oversee change control, incident escalation, resource priorities, and cross-functional problem resolution.
- Prepare concise customer-facing progress summaries, decisions, and recommendations.
EDUCATION AND EXPERIENCE - REQUIRED- Expertise in process mapping, IT workflow analysis, process reengineering, and process design.
- Demonstrated ability to lead multi-discipline federal IT operations and interface with Government stakeholders.
- Ability to coordinate contract execution and on-site operational decisions with sound judgment.
- Experience overseeing complex, multi-site enterprise IT services with measurable service and quality outcomes.
- U.S. citizenship and required Secret security clearance/eligibility at the start of work, with ability to maintain required access.
REQUIRED SKILLS AND COMPETENCIES- Program governance and operational escalation.
- Process improvement and quality control.
- Customer communication and cross-team coordination.
- Ability to document Government-support work accurately and protect controlled or classified information under applicable policies.
DESIRED SKILLS AND COMPETENCIES- Experience leading installation-wide DoD enterprise networking and telecommunications support.
- Experience implementing performance-based quality management and transition plans.
- Project Management Professional (PMP) or equivalent project-management training.
WORK LOCATION, HOURS AND TRAVELThis position is 100% on-site at a U.S. Army facility at Fort Belvoir, Virginia. Daytime responsibilities fall within the customer's Monday-Friday service coverage window. Availability for time-sensitive Government meetings and scheduled after-hours escalation is required.
