When you join the team as a
SeniorProgram Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process of getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for ways to optimize the impact of the program for continued patient support.
Operational Program Management
- Understands client objectives and incorporates objectives into program service goals
- Ensures that Valeris executes program services in compliance with contracted service level
- Accountable for management of client service request queue (Both completion and work in progress)
- Responsible for the implementation and on-going management of client-specific business rules
- Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
- Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
Financial
- Monitors and provides weekly updates on items impacting program financial forecast
- Prepares activity summary for the development and review of client monthly invoices
Team selection, hiring, training and development
- Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
- Partners with HR to ensure program staffing levels are achieved at all times
- Works proactively with Human Resources to develop a steady pipeline of candidates
- Drives training, development and retention of team
Client support
- Prepares, reviews, analyzes client specific operational results
- Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
- Point of contact for program/operational queries and issue resolution
- Assures client reporting of Adverse Events/ Product Complaint received are reported in accordance with client work instructions
- All other duties as assigned
- 5+ years of experience in the healthcare industry is required
- Bachelor's degree is strongly preferred; Master's degree is preferred
- Previous personnel/team management experience is required, experience managing managers is a plus
- Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
- Previous experience leading customer service teams is a plus
- Bi-lingual in English and Spanish is a plus
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
