5 to 7 years of strong sales and/or service experience in supply chain or logistics.
3 to 5 years of supervisory experience leading teams.
BA/BS degree required; MBA preferred.
Strong fastener and/or distribution knowledge is essential.
Excellent communication and interpersonal skills required for effective relationship management.
Proficient in Microsoft Office, especially Excel, with data entry and reporting skills.
Must be an entrepreneurial self-starter with a passion for customer service.
Responsibilities
Grow relationships with Buyers and key customer personnel.
Oversee supply chain operations and vendor relationships to ensure timely ordering and deliveries.
Supervise a small team of Program Managers handling ILM accounts with under $5M in revenue.
Manage all aspects of Fulfillment Service Levels (FSL) for team accounts.
Service Kanban and consignment inventory programs effectively.
Conduct purchasing, forecasting, and customer service functions.
Partner with Sourcing to manage existing programs and drive improvement initiatives.
Benefits
Flexible work schedule, currently hybrid due to global pandemic.
Comprehensive medical, dental, vision, life insurance, and pet insurance.
Flexible Spending Accounts available for healthcare expenses.
Employee assistance programs and health wellness programs offered.
401(k) plan with immediate eligibility and competitive matching contributions.
Paid holidays and generous time off for personal, sick, and vacation days.
Full Job Description
Summary
The Senior Program Manager manages customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate an annual revenue of at least $7M.
Responsibilities
Grow relationships with Buyers and other key customer personnel.
Oversee supply chain including managing key vendor relationships, guarantee parts are ordered timely to insure on-time delivery, identify key parts for overseas COGS deflation and own execution on deflationary efforts, drive process improvements, insure prompt payment on invoicing.
Direct supervision of a small team of Program Managers who are responsible for managing customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate an annual revenue under $5M
Manage all aspects of FSL of all locations for accounts managed by team.
Service Kanban and consignment inventory programs.
Purchasing, forecasting, and customer service responsibilities.
Partner with Sourcing to manage existing programs for assigned area customers.
Develop target customer service levels and team goals; position team to achieve goals.
Provide technical and product knowledge support to supplier and customer base.
Work to constantly improve fulfillment processes.
Coordinate Quarterly Access / Dead Stock discussions with customer to ensure account is properly maintained.
Work closely with Marketing and BD Teams to achieve growth objectives.
Perform monthly financial analysis.
Requirements
Strong fastener and/or distribution knowledge.
Strong sales and/or service background.
Proven success in a leadership position with the ability to communicate effectively in a team environment.
Data Entry Skills, Microsoft Office with a focus on MS Excel, and Reporting Skills
Excellent communication and interpersonal skills.
Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
Proficient computer skills.
Ability to drive results without a great deal of direct supervision.
Qualifications
5 to 7 years of strong sales and/or service background.
3 to 5 years of supervisory experiences
BA/BS degree, MBA preferred.
Benefits
Gexpro Services offers a comprehensive benefits package that includes:
Competitive compensation plus annual bonus
Flexible work schedule, currently hybrid because of global pandemic
Medical, dental, vision, life insurance and pet insurance
Flexible Spending Accounts
Employee assistance program and Health wellness programs
401(k) immediately with a competitive match.
Several paid holidays and paid time off that includes personal, sick and vacation time.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
