About the Role:Grade Level (for internal use):
12
The Role: Senior Program Manager, Customer Experience
The Team: The CX Program Management team at S&P Global Energy leads complex, enterprise-wide transformation programs that enhance customer experience, strengthen commercial effectiveness, and improve operational scalability. The team works closely with stakeholders across Commercial, Product, Customer Experience, Technology, Data, Finance, Legal, Operations, and Change Management to translate strategic priorities into actionable roadmaps and measurable business outcomes. The portfolio includes cross-divisional Salesforce migrations, CRM and data integrations, operating model redesign, process standardization, and the transition from legacy capabilities to modern platforms. Through effective leadership, robust governance, proactive risk management, and a strong focus on adoption and value realization, the team supports business continuity while delivering sustainable change across global divisions.
The Role: We are seeking an experienced, commercially minded Program Manager to lead and chair strategic, cross-functional transformation initiatives. The successful candidate will bring strong business acumen, executive presence, and excellent communication skills. They will be confident engaging with senior stakeholders, including C-suite leaders, and able to translate complex business and technical topics into clear insights, recommendations, and decisions. The role requires a combination of strong program management expertise and experience delivering Salesforce transformations. Success will also depend on exceptional leadership, effective stakeholder alignment, confident decision facilitation, and a consistent focus on achieving measurable business outcomes.
Responsibilities:
Program Leadership & Governance
- Lead and chair enterprise transformation programs, steering committees, and governance forums.
- Define program objectives, roadmaps, milestones, governance frameworks, and measures of success.
- Manage risks, dependencies, key decisions, financials, and executive reporting throughout the program lifecycle.
- Provide clear, data-driven recommendations and facilitate timely decision-making among stakeholders.
Executive Stakeholder Management
- Act as the primary liaison between business, technology, and executive leadership teams.
- Engage confidently and effectively with senior leaders and C-suite stakeholders.
- Present program status, risks, business impacts, and strategic recommendations in a concise and compelling manner.
- Build alignment across global stakeholder groups and influence outcomes without direct authority.
Business & Transformation Leadership
- Translate strategic business priorities into executable programs with clearly defined and measurable outcomes.
- Lead business process improvement, operating model transformation, and value realization initiatives.
- Ensure that program solutions support commercial, customer, operational, and organizational objectives.
Delivery Oversight
- Translate strategic business priorities into executable programs with clearly defined and measurable outcomes.
- Lead business process improvement, operating model transformation, and value realization initiatives.
- Ensure that program solutions support commercial, customer, operational, and organizational objectives.
Change & Adoption
- Translate strategic business priorities into executable programs with clearly defined and measurable outcomes.
- Lead business process improvement, operating model transformation, and value realization initiatives.
- Ensure that program solutions support commercial, customer, operational, and organizational objectives.
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $90,000-$157,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees, please click .
Required Qualifications
- Experience leading complex, cross-functional transformation initiatives.
- Proven experience leading Salesforce transformations, CRM migrations, and enterprise-wide technology programs.
- Strong business acumen, with the ability to connect commercial, operational, customer, and technology priorities.
- Exceptional written, verbal, and presentation skills.
- Proven ability to engage and influence senior leaders and C-suite stakeholders.
- Strong stakeholder management, facilitation, negotiation, and conflict-resolution skills.
- Experience developing executive presentations, governance materials, roadmaps, and program dashboards.
- Ability to lead large-scale initiatives across global, matrixed organizations.
- Flexibility to support stakeholders across US and EMEA time zones.
Preferred Qualifications
- Bachelor’s degree in business, Technology, Engineering, Program Management, or a related field.
- Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
- Experience using Jira, Confluence, Power BI, Tableau, Monday.com, or similar tools.
- Experience supporting global transformation programs across multiple business units and regions.
Preferred Certifications
- PMP, PgMP, PRINCE2, SAFe, Scrum, or an equivalent certification.
- Salesforce certification or formal Salesforce training.
- Change Management certification, such as Prosci or an equivalent qualification.
Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.
