Amazon

Senior Program Manager, Amazon Flex BOSS

Amazon$120K — $150K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proficient in data analysis using metrics to drive improvements
  • Demonstrated ability to lead program strategy and communicate outcomes to leadership
  • Intermediate Excel skills including advanced formulas and data manipulation
  • Cross-functional collaboration with both tech and non-tech teams
  • Strong problem-solving skills under tight deadlines
  • 2+ years of experience in driving process improvements (preferred)
  • Master's degree or MBA in related field (preferred)

Responsibilities

  • Own the long-term strategy for enhancing business outcomes
  • Utilize data and KPIs to inform operational changes and technical solutions
  • Collaborate with finance, marketing, data science, engineering, and program management on initiatives
  • Make resource trade-off decisions and align priorities with leadership
  • Define scalable processes to accommodate business growth
  • Identify and implement short-term and long-term solutions to business pain points

Benefits

  • Opportunity to work on innovative projects
  • Direct impact on customer and partner experiences
  • Collaboration across diverse organizational functions
  • Room for growth in a fast-paced environment
Full Job Description
This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (B.O.S.S.)Team, you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing.

Key job responsibilities

- Own the long-term road map for improving business results

- Develop and utilize data inputs and KPI's in advanced analyses to inform operational adjustments and long-term technical solutions

- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives

- Make difficult resource trade-offs and align leadership on inputs, outputs, and priorities

- Define and create processes that will scale to meet growing business demands

- Work closely with the business to understand day-to-day opportunities and pain points, and implement short term and long term solves

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Experience working cross functionally with tech and non-tech teams

- Experience in complex problem solving, and working in a tight schedule environment

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience implementing repeatable processes and driving automation or standardization

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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