Senior Program Director

Your Mission in Action

The Senior Program Director is responsible for establishing and directing all aspects of daily program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the Unaccompanied Children (UC) for the Office of Refugee Resettlement (ORR). The Senior Program Director is responsible for regularly exercising discretion and sound judgment when directing, supervising, and overseeing the social service activities in accordance with Agency and state licensing standards and other federal, state, CARF, and local regulatory requirements.

Responsibilities

• Provide daily oversight and leadership of all program services and activities required to meet Agency, state licensing standards, funding source (ORR) requirements, CARF Accreditation, and other regulatory policies
• Maintain an active presence throughout the facility to ensure Agency policies, resident needs, ORR and state licensing standards are being met
• Ensures all policies, procedures, and practices follow established ORR regulations and state licensing standards
• Ensure regular and ongoing communication is delivered to staff related to program goals, services, and issues related to treatment, including but not limited to changes and updates
• Oversee program costs and expenditures and ensure they are in alignment with budget allowances
• Using statistical data provide monthly, quarterly, and yearly reports relating to program operations and service delivery costs and the return on investment in terms of the UC preparedness and emotional, mental, and physical well-being
• Actively participate in the safe and orderly evacuation of UC and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of UC and staff
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence
• Other duties and projects assigned
• Work closely with the Associate Executive Director in developing and enforcing policies and procedures in accordance with Agency and licensing standards and contract and funding requirements
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods

Qualifications

Minimum Qualifications

• Must be 21 years of age or older per licensing requirements
• Bilingual (Spanish preferred due to service area and service population)
• Bachelor's degree in child welfare administration, child protective service, social work, counseling, psychology, or closely related field
• Five (5) years' experience in child welfare administration, child protective service, social work, counseling, psychology, or closely related field
• Possess the Licensed Child Care Administrator (LCCA) license, or be eligible to obtain within six (6) months of hire
• Two (2) years of experience in program development and management including implementing the operation's program(s)
• Two (2) years of supervisory or management experience in a residential childcare setting or as a director of a licensed child care program
• Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
• Strong people and interpersonal skills with the ability to work with very diverse groups of people
• Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
• Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills
• Strong verbal communication skills with the effective use of tone and chose of words
• Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries always
• Demonstrated ability to establish trust and a positive rapport with service population
• Proficient use of Microsoft Word, Excel, and Outlook

Preferred Qualifications

• Master's degree in Social Work, Counseling, Psychology, or closely related field
• LCSW, LMSW, LPC, or LMFT
• Five (5) years' experience in program development and management
• Advanced knowledge of minimum standards of Office of Refugee and Resettlement

Travel

• This position may be required to travel up to 10%

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position may have exposure to children
• Position requires frequent standing, walking and time being mobile to coordinate events
• Lift, push, pull, move up to 25 lbs.
• May be required to apply safety intervention with youth that could weigh over 100lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.