Senior Professional Services Cash/Corporate Accounting Consultant

Job Purpose

The Professional Services Cash and Corporate Accounting Consultant provides timely consulting support to ICE Mortgage Technology clients, focusing on mortgage servicing operations and system implementations. The role evaluates current processes and system usage, identifies opportunities for improvement, and recommends best practices related to data management, operational efficiency, training, process redesign, and system optimization. The consultant also serves as a key liaison between clients, end users, and internal consulting teams to ensure successful implementation and operational effectiveness.

Responsibilities

As a member of the Professional Services & Consulting organization, the Consultant takes ownership of customer issues and follows through until resolution to ensure customer satisfaction. Working with their team and other ICE partners, the Consultant serves as the customer's main point of contact within their area of expertise, and as backup for other team members within theirs. The Consultant contributes directly to the team's customer satisfaction standards and to the broader goals of the Professional Services organization.

Required Knowledge and Experience

• Bachelor’s degree or equivalent practical experience
• 3+ years of experience using ICE’s MSP system
• Cash Processing: Cashiering Workstation, Drafting Workstation
• Corporate Accounting: Corporate Advance Workstation, FASB, General Ledger Control Facility
• Excellent problem-solving and troubleshooting skills
• Ability to organize, sequence, and track multiple projects simultaneously
• Ability to work effectively in an in-office team environment
• Self-managing, with minimal oversight required
• Excellent written and verbal communication skills
• Ability to travel up to 35% of the time

Preferred Knowledge and Experience

• Prior consulting or client-facing experience
• Deep working knowledge of mortgage servicing products
• Strong customer service orientation
• Strong critical thinking skills, with the ability to assess issue severity and drive problems to resolution
• Good time management and research skills

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