Job DescriptionThe Product Operations & QA Analyst is responsible for ensuring that customer-facing experiences, partner benefits, promotions, pricing, billing workflows, and recently deployed product updates function accurately and as intended.
This is a hands-on, non-technical QA and operations role. The Analyst will test experiences from the perspective of an actual customer, conduct recurring billing and operational audits, identify discrepancies, document issues, and work across teams to drive them through resolution.
The ideal candidate has strong attention to detail, good business judgment, and the ability to independently investigate inconsistencies rather than simply following a checklist.
Key Responsibilities- Perform post-deployment QA on recently released product features and updates from an end-user perspective.
- Independently validate customer journeys, including account experiences, pricing, checkout flows, billing, and other transactional processes.
- Complete test transactions to ensure customers are charged accurately and that downstream billing processes function as expected.
- Verify pricing, product information, offers, discounts, and other customer-facing information for accuracy.
- Test promotional codes, discounts, and member benefits on third-party partner websites and identify offers that are expired, incorrectly configured, or not functioning as intended.
- Investigate failed promo codes, pricing discrepancies, checkout issues, and other inconsistencies and coordinate with the appropriate internal teams to resolve them.
- Conduct recurring billing and transaction audits to identify incorrect charges, missing charges, duplicate transactions, reconciliation issues, and other discrepancies.
- Compare transaction and billing information across internal systems and identify inconsistencies requiring investigation.
- Validate fixes after issues have been resolved and determine whether additional regression testing is warranted.
- Develop and maintain QA procedures, testing checklists, audit documentation, and issue tracking.
- Identify recurring patterns and systemic issues rather than treating each discrepancy as an isolated incident.
- Recommend improvements to QA, billing, and operational processes based on findings.
- Partner with Product, Operations, Member Services, Finance/Billing, Engineering, and Partnerships teams to investigate and resolve issues.
- Assist with special operational audits, data validation projects, and other cross-functional initiatives.
Qualifications- 7+ years of relevant professional experience in product operations, business operations, quality assurance, billing operations, e-commerce operations, financial operations, or a related field.
- Bachelor's degree from an accredited four-year college or university required; degree in Business, Finance, Operations, Information Systems, or a related field preferred.
- Exceptional attention to detail and a demonstrated ability to identify inconsistencies and investigate their underlying causes.
- Experience performing audits, reconciliations, QA, transaction validation, or other detail-intensive operational work.
- Strong analytical and problem-solving skills.
- Comfortable independently investigating an issue and determining the appropriate next steps.
- Strong Excel or Google Sheets skills, including working with and comparing moderately large data sets.
- Excellent organizational skills and ability to manage recurring QA and audit responsibilities alongside ad hoc projects.
- Strong written communication skills, particularly when documenting issues and communicating findings to other teams.
- Comfortable navigating websites, checkout flows, account dashboards, payment systems, and internal business platforms.
- Experience working cross-functionally with Product, Finance, Operations, Customer Service, or Engineering teams preferred.
Compensation & Benefits- Salary starting at $90,000 per year
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Retirement plan
