The Contact Center Advancement (CCA) Data Pillar turns signals generated across customer interactions into trusted data, meaningful insights, and better business decisions. As CCA modernizes contact center platforms, expands digital channels, and adopts AI-enabled experiences, our team provides the enterprise data foundations, data products, analytics, reporting, and AI enablement that power operational and customer insights. The Senior Technical Product Manager will serve as a delivery-focused product partner/owner for one or more Agile teams within the CCA Data Pillar. In this role, you will translate business priorities, customer needs, and data objectives into a clear, prioritized, and delivery-ready backlog, driving execution, defining MVPs, and ensuring business value is delivered predictably and sustainably.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Own, prioritize, and maintain the team's backlog, balancing strategic product features, technical enablement, operational support, and mandatory commitments
- Translate complex business problems and data objectives into well-defined features, user stories, acceptance criteria, and measurable outcomes
- Maintain delivery-ready work for upcoming sprints and Program Increments (PIs), ensuring scope, dependencies, risks, and sequencing are clearly understood
- Lead day-to-day product engagement with engineers, architects, analysts, QA, and Scrum Masters, providing rapid requirement clarification and product decisions
- Define MVPs and phased delivery approaches that release value early while supporting scalable, enterprise-grade data solutions
- Engage business, operational, and product leadership stakeholders to align team execution with broader product vision, roadmaps, and business priorities
- Utilize product, delivery, adoption, and data-quality metrics to evaluate outcomes, identify improvement opportunities, and guide backlog prioritization
- Leverage enterprise-approved AI tools to streamline daily workflows, automate routine tasks, and drive continuous improvement
- Evaluate emerging technology trends to inform solution design, workflow efficiency, and strategic product innovation
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 5+ years of Agile Product Manager, Product Owner, or Business Analyst experience supporting data, analytics, reporting, or platform products
- 3+ years of experience leading backlog ownership, prioritization, requirements discovery, user story development, and acceptance criteria definition
- 3+ years of hands-on experience utilizing Agile and product planning tools (such as Rally, Nimble, Aha! or equivalent)
- 3+ years of experience managing stakeholders and facilitating cross-functional alignment across business and technology teams
- 3+ years of demonstrated, quantifiable experience working with enterprise data products, data quality metrics, analytics, reporting, and operational KPIs
Preferred Qualifications:- Experience with modern cloud data platforms and analytics technologies (such as Snowflake, Databricks, Power BI, data warehousing, AI, machine learning, or advanced analytics)
- Knowledge of contact center operations, customer experience analytics, customer journey measurement, enterprise reporting, data governance, or healthcare data
- SAFe Product Owner/Product Manager (POPM), Certified Scrum Product Owner (CSPO), or equivalent Agile and product credentials
- Experience supporting distributed delivery teams and collaborating effectively with global stakeholders across multiple time zones
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
#RPO #GREEN
