Amherst is looking for a Senior Product Manager to serve as a key member of the Product Team to ensure customer and business expectations are satisfied while identifying innovative opportunities to stay ahead of the curve. This role will work closely with the Business Stakeholders and Tech team (Product + UI/UX + Engineering + Data) to identify and fill product gaps, uncover new product opportunities, and become an expert in the rapidly growing real estate vertical.
Who You Are:- A Real Pro. From concept to delivery, rolling out new and innovative products is your thing!
- Intellectually Curious. You are a detective, with a keen interest in solving both business problems and continuously looking to self-improve professionally. You strive for best practices and explore trends/experiments to improve the status quo.
- A Creative Problem Solver. You have a propensity to think strategically, logically and outside the box to solve problems for the business and customer.
- Resilient. You are open to objective feedback and view mistakes as a learning mechanism.
- Hard Working. You aren't afraid of a tough deadline.
- Meticulous. You are highly structured, disciplined, and take pride in your work.
- Knowledgeable. You understand the scrum and agile rituals and leverage best of breed software to help manage the end-to-end process efficiently
- Team Player. You put team success first and have a high degree of personal character
What You'll Do:- Identify product needs and define a product roadmap that enables highly efficient operation and also delivers an exceptional experience to the customer
- Help define and prioritize the product roadmap based on business/customer ROI by identifying gaps, optimizing the current product features, and uncovering new opportunities through user testing, A/B testing, market research, and customer feedback
- Hyper-focused on ideation, discovery, and execution to build the right things and with speed
- You collect continuous feedback and measure to help evolve the product
- Leverage agile sprint best practices to deliver a high-quality product through a systematic product-development lifecycle
- Work cross-functionally between internal stakeholders to provide the product vision while ensuring business objectives are prioritized and met
What You'll Bring:- 5+ years in software product management
- Ability to effectively balance multiple projects and tasks simultaneously
- Extensive experience working in Salesforce eco-system including Service Cloud, Field Service Lightning, and Digital Experience
- Demonstrated experience delivering features related to customer experience, customer service, and/or customer maintenance
- Worked in agile delivery organization and experience with product management tools such as Jira, Github, and Confluence
- Ability to analyze business and/or technical problems to guide software development
- Ability to build strong relationships with key business stakeholders
- Detail-oriented and self-sufficient
- Strong analytical, problem solving, and research skills
- Strong written and verbal communication skills
- Creative, innovative, and exploratory skills and mindset
- A proactive, flexible, and hungry to learn type attitude
- Ability to thrive in a fast-paced, rapidly growing environment
- Preferred experience working in real estate industry
Our full-time employee benefits include:- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
