Senior Product Manager

Job Description

We are seeking an experienced and analytically strong Senior Product Manager to own the Invoices & Payments domain within Post-Sale Transaction Services. This role is responsible for ensuring that buyer invoices are accurate, adjustable, and clearly communicated - and that buyer payments are received, matched, reconciled, and resolved with minimal manual intervention.

You will work closely with engineering, FinOps, finance, and operations partners to define, prioritize, and deliver product capabilities that reduce operational burden, improve payment matching accuracy, and give internal teams the tools they need to resolve issues without requiring engineering involvement.

While the Group Product Manager (GPM) owns the operational platform and workflows used by internal teams, this role owns the underlying invoicing logic, payment allocation behavior, and refund and correction flows that power those experiences.

Responsibilities

Product Ownership & Strategy

• Own the product vision, roadmap, and delivery for Invoices & Payments within Post-Sale Transaction Services
• Define how buyer invoices are generated, adjusted, and communicated across operations, finance, and customer service
• Own the business logic behind how payment types flow through the system and interact with open invoices
• Ensure invoicing and payment outcomes are accurate, auditable, and scalable - not dependent on manual downstream fixes
• This role focuses on invoicing logic, payment allocation, and buyer-facing financial experience
• Invoicing
• Own the full lifecycle of buyer invoices - generation, adjustment, and presentation to buyers and internal teams
• Define business rules governing invoice changes, including conditions under which fees, credits, and adjustments can be applied
• Bridge the gap between what operations teams need to resolve buyer issues and what the system currently supports
• Partner closely with FinOps, accounting, and customer service managers to document existing processes and translate them into product requirements
• Own the buyer-facing invoice experience - how changes are surfaced, how invoice statuses are communicated, and how the platform supports payment coordination across multiple outstanding invoices
  Payments
• Own the business logic behind how payment types (wire, ACH, card, check, financing, and out-of-band) flow through the system and interact with open invoices
• Focus significantly on wire payments, which require the most operational support due to memo-matching limitations, customers with multiple open balances, and invoices that change between payment sent and received
• Own refund logic - determining when a refund can be processed and through which channel
• Own the tools and permissions that allow FinOps and support teams to correct misallocations without requiring engineering involvement
• Inform payment method strategy, processor relationships, and tradeoffs between available payment options for buyers
  Cross-Functional Collaboration
• Partner closely with:
  • Engineering teams on implementation and technical design
  • FinOps and finance on reconciliation, manual intervention patterns, and policy translation
  • Operations and customer service on real-world edge cases and failure modes
• Work in tight collaboration with the GPM, who owns the operational platform and workflows that surface these outcomes to users
  Execution & Delivery
• Translate complex invoicing and payment requirements into clear product requirements, user stories, and acceptance criteria
• Support backlog grooming, sprint planning, UAT, and release readiness
• Monitor post-release outcomes to ensure invoice accuracy, payment matching rates, and reconciliation goals are met

Qualifications

• 4 plus years' experience leading business-critical product initiatives.
• Ability to think big and small, to take a large vision and build incremental features and prototypes to align to that vision. Comfortable working with paper prototypes as you are building scalable features.
• Excellent written and verbal communication skills, with the ability to adapt to technical and non-technical audiences.
• Proven ability to reason through complex edge cases and translate ambiguous requirements into clear product specs
• Experience working with qualitative and quantitative customer data to inform decisions. Should be able to switch between thinking creatively and analytically.
• Experience working in agile or iterative development environments.

Preferred / Nice-to-Have Qualifications
• Experience with transaction-heavy platforms (payments, marketplaces, financial services)
• Familiarity with wire payment processing and memo-matching challenges
• Experience building or owning self-serve correction and permission tooling for operations teams
• Exposure to SQL, data analysis tools, or financial reporting platforms
• Understanding of internal controls, audit requirements, or SOX considerations
• Experience with ERP integrations, preferably Oracle (AR/AP or financial modules)
• Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field
• Strong understanding of invoicing, payment processing, or financial operations systems
• Experience working with FinOps, finance, or accounting teams to translate policy into system behavior
• Solid grasp of payment types, reconciliation concepts, and how misallocations occur and get resolved