The RoleAs a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.
What You'll Do - Contribute to the Patient CRM Roadmap: Own the strategy and delivery of the features specific to patient recruitment, enrollment, and long-term engagement processes.
- Collaborate Across Product Teams: Partner with the wider Vault CRM PM organization to incorporate patient-specific requirements into the core platform. You will ensure that core capabilities are optimized for the high-touch, high-security nature of patient services.
- Industry Representation & Thought Leadership: Represent the product team at Patient Services and Hub-focused events. You will share our vision for the future of patient orchestration and gather market intelligence to inform our strategy.
- Requirement Synthesis: Translate the complexities of patient journeys, including reimbursement, clinical trial support, and therapy adherence, into technical specifications.
- AI & Intelligent Orchestration: Partner with the AI PM team to build agents that help patient case managers and support teams interact with patients more empathetically and efficiently.
- Full Lifecycle Management: Work with UX, engineering, QA, and services teams to guide features from initial concept and design to global release and customer adoption.
Requirements - HealthTech Industry Expertise: Minimum of 5 years of experience in Patient Services, Hub Operations, Field Reimbursement, or Product Management for patient-specific software. You must have a deep understanding of HIPAA, GDPR, and patient privacy regulations.
- Software Product Management: 3+ years of PM experience at a software company, with a proven track record of owning and launching enterprise-grade SaaS products.
- Strategic Influence: Demonstrated ability to work across multiple product teams to influence roadmaps and drive shared goals in a complex, matrixed PM environment.
- Analytical Rigor: Exceptional problem-solving skills with a "show me the data" mindset to uncover the "why" behind customer needs.
- Technical Execution: Experience writing detailed requirement specifications, managing backlogs, and leading engineering teams in an agile environment.
- Communication: Superior ability to translate Patient Services "shop talk" into technical requirements for developers and executive-level visions for customers.
Nice to Have - Experience with conversational AI, recommendation engines, or large language models (LLMs)
- Deep knowledge of benefit verification, prior authorization and co-pay assistance
- Experience with configurable enterprise SaaS solutions.
- Prior exposure to the Veeva Vault Platform.
- Background in software development or computer science.
Perks & Benefits - Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation - Base pay: $120,000 - $200,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote #LI-MidSeniorVeeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Work Where It's Best for You Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
