The RoleReporting to the Head of Solutions Engineering, you will own the what and why behind technology supporting our Operations departments. Our Operations teams coordinate equipment, logistics, installations, pickups, fueling, maintenance, and repairs. Your solutions must help them deliver dependable service, respond quickly, and minimize customer downtime.
This senior, hands-on role combines product ownership with managing and mentoring product owners. You will turn high-level requests into practical solutions, determine where work belongs across enterprise solutions like Salesforce and NetSuite, custom applications, or new tools, and define work our solutions engineers and development teams can execute.
This is a hybrid role for candidates based within commuting distance of our Elgin, TX office, working onsite at least one day per week. Additional days onsite may be required during product roll-outs or in times of increased business needs.
What You'll Do- Understand the business. Work with Operations leaders and frontline employees to uncover the problem behind each request, why it matters, and how solving it will improve their work and customer service. Understand the complete workflow and define the intended outcome before proposing a solution.
- Own priorities. Maintain the Operations technology roadmap. Evaluate business value, urgency, effort, and dependencies. Decide what moves forward, communicate the reasoning to Operations, and escalate conflicts when they can't be resolved.
- Select the right platform. Determine where the solution belongs and why. Make sound platform decisions and resolve concerns with technical leaders, who own architecture and implementation.
- Make work actionable. Create and oversee tickets with clear workflows, business rules, exceptions, dependencies, and acceptance criteria for solution engineers, developers, business analysts, and other technical partners. Stay engaged throughout delivery to resolve questions and trade-offs.
- Own product acceptance. Perform or delegate testing against agreed requirements and real Operations workflows, and give final functional approval before work is released.
- Manage and mentor product owners. Set expectations, coach skills, manage performance, and support professional development. Establish consistent standards and delegate while retaining accountability for outcomes.
- Drive adoption and improvement. Partner with Operations on rollout and training. Use feedback and measurable results to improve solutions and service delivery.
What We're Looking For- 7+ years of experience owning technology products, systems, or workflows, paired with a strong understanding of business operations and how teams, processes, and systems connect.
- Ability to translate ambiguous requests into complete workflows, actionable requirements, and testable acceptance criteria.
- Strong judgment in prioritization, platform selection, and balancing immediate needs with longer-term improvements.
- 2+ years of experience directly managing and mentoring employees, including feedback, performance management, and professional development.
- Technical fluency across application capabilities, integrations, data flows, and dependencies, with experience partnering with technical delivery teams.
- A disciplined approach to testing and accountability for ensuring solutions meet business needs.
- Clear communication and the ability to build trust with frontline employees, Operations leaders, and technical teams.
- Availability for onsite work at our Elgin, TX office and worksites as business needs require.
Preferred- Experience in equipment rental, field services, construction, logistics, energy services, manufacturing, distribution, or similar operational environments
- Experience supporting custom internal applications or software used by field and operations teams
- Familiarity with operational systems such as ERP, field service, dispatch, inventory, asset management, maintenance, or fleet management platforms
- Experience working with software development teams on custom applications
What Success Looks Like- We know what we're building and why. Every piece of work traces back to a real Operations problem and the outcome we're after.
- What we build solves the problem we set out to solve, not just what was asked for.
- Operations, your customer, knows where their requests stand and agrees with how the work is prioritized, even when the answer is "not yet."
- Through your mentoring, your product owners deliver this same success for the products they own.
What We OfferWe take care of our team so you can take care of the work. Our benefits are designed to keep you safe, supported, and set up for success.
- Health & Wellness - 100% company-paid medical coverage premiums for you and your family, plus dental and vision options available
- 401k - plus 4% matching
- Time Off - Flexible PTO
- Supportive Culture - Safety-first mindset, people-first values, and a team that looks out for one another
