Positive, self-motivated attitude with a focus on continuous improvement.
Responsibilities
Refine and manage product development processes within GPM.
Develop a portfolio view of business cases for lifecycle tracking and approval.
Ensure proper prioritization of business cases with key stakeholders.
Track product briefs for timely delivery and distribution.
Roll out best practices across GPM and align with other departments.
Act as the domain expert for product management software (Aha!).
Monitor JIRA and SR backlog for unhealthy applications or teams.
Manage the GPM intranet site for product roadmaps and documentation.
Coordinate GPM staff participation in cross-LOB RFPs.
Conduct post-approval and post-conclusion business case reviews.
Benefits
Collaborative work environment with cross-departmental engagement.
Opportunities for professional development and training.
Access to advanced product management tools and resources.
Involvement in strategic decision-making processes.
Supportive culture that encourages accountability and improvement.
Full Job Description
The Senior Product Operations Manager is charged with developing and managing product development processes internal to Global Product Management ("GPM") and to coordinate product development processes across departments within OCLC including, but not limited to Development, Project Management, Finance, Sales and Marketing.
Responsibilities
Refine and manage the product development processes within GPM, including but not limited to:
Developing a portfolio view of all business cases that allows for tracking business cases across their individual lifecycles and collectively, ensuring each case is on track, passing through proper gates and approval mechanisms and that GPM has an appropriate level of business cases in development and execution;
Working across GPM and with key stakeholders to ensure proper prioritization of business cases and ensuring that prioritization is understood by key internal stakeholders (ex., PMO);
Tracking product briefs to ensure on-time delivery and proper distribution within affected teams;
Rolling out best practices (ex., Groups initiative) across GPM and working with other departments to ensure alignment on best practices, roles, handoffs and the like.
Ensuring that Product Managers and Product Analysts are aware of and adhering to the product development process and consistently using product management tools including Aha! and Jira.
Act as the domain expert for product management software (Aha!), including staff training, reporting and working with other departments on maintenance / integration with other internal systems.
Monitoring JIRA and SR backlog to identify applications and/or teams with an unhealthy backlog
Manage the GPM intranet site, including the posting of product road maps, approved FY Product/Program Priority Plans, documentation, etc.
Ensuring proper coordination and participation by GPM staff in cross-LOB RFPs
Manage post-approval and post-conclusion business case reviews
Work with GPM, Project Management and Development stakeholders to groom product development backlog and work-in-progress, including discretionary development where applicable
Development and publishing of product roadmaps, including scheduling / tracking of discretionary development (where applicable)
In conjunction with VP, Global Product Management, develop and report on GPM KPIs
In conjunction with other departments, analyze and report on revenue, win/loss and voice of the customer inputs
Qualifications
Demonstrable understanding of the product management life cycle;
Extensive experience working within the Pragmatic Marketing framework;
Exceptional interpersonal skills with a proven track record of effectively working across a matrixed organization;
Detail oriented with a background in operational design and management strongly desired;
10+ years in the software or SaaS industry, with a preference for candidates with a strong familiarity with the academic, public and special library market and/or the publishing industry;
Bachelor's degree, with an advanced degree strongly desired
Positive 'can do' attitude, self-motivated, self-directed, and eager to make improvements in a controlled manner
Comfortable holding team members accountable in a professional, supportive environment
Process driven with a focus on details
Ability to see "the big picture" (highly desired)
About OCLC
The Buckeye Manufacturing Company was a company founded in 1884 by John William Lambert and his family members originally to manufacture horse drawn buggy parts in Union City, Ohio. The enterprise started with $2,000 and six men and some helper boys. The company got involved in making tools and one early horseless carriage automobile.
Lambert and his family members in 1893 moved the Buckeye Manufacturing Company to Anderson, Indiana. The company at that time brought in a horse drawn buggy harness pole firm owned by one of the Lambert family members. In time the Buckeye Manufacturing Company founded automobile related subsidiary companies under it led by Lambert, some of which were the Union Automobile Company, the Lambert Automobile Company, and the Lambert Gas and Gasoline Engine Company.
