Crypto.com

Senior Product Manager - Fiat Onboarding, OG

Crypto.com$150K — $230K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in product management with a focus on user onboarding and payments.
  • Proven track record of owning payment rails and funding methods, specifically in a regulated environment.
  • Strong design sensibility with experience in user experience (UX) evaluation, particularly around money-in and identity.
  • Experience in data ownership, able to instrument funnels and prioritize actions based on data insights.
  • User-centric mindset, willing to engage with the product firsthand to understand user friction.
  • Demonstrated results in lifting conversion rates and resolving drop-off points during user onboarding.

Responsibilities

  • Own the end-to-end onboarding experience from signup to funded account.
  • Drive the payments and banking product strategy, deciding on funding methods and ensuring smooth user experiences.
  • Analyze the money-in funnel for growth opportunities, addressing conversion leaks effectively.
  • Set high design standards for trust and clarity in money-related UX, insisting on quality at every touchpoint.
  • Explore user interactions to inform product decisions, conducting user research to uncover friction points.
  • Lead cross-functional teams to ensure cohesive execution of onboarding and fiat strategies, managing backlogs and product quality.

Benefits

  • Competitive salary package with financial incentives.
  • Generous annual leave policy including birthday and work anniversary days off.
  • 401(k) plan with a company match to support retirement savings.
  • Access to comprehensive health, dental, vision, and life/disability insurance.
  • Flexible work arrangements encouraging work-life balance.
  • Opportunities for career growth through internal mobility programs.
Full Job Description
Role Overview

  • We are looking for a Senior Product Manager to own how money and identity get into OG -signup, KYC, fiat funding, payouts, and the payments/banking product behind them. Fans don't trade until they can fund. Every drop-off in onboarding or fiat costs volume, trust, and share of wallet.
  • Your mandate is to make funded accounts fast, trustworthy, and design-obsessive: the path from signup - KYC/fiat - ready to trade, the rails and payment methods that actually clear, the failure states that kill conversion, and the feedback loops that move the funnel. Trading surfaces (markets, parlays, live) sit with a partner PM. You own the front door.
  • You will run this roadmap with independence. You make the call on friction vs. compliance, which funding methods ship, and what waits when the UX or ops bar isn't there. You report to the Chief Product Officer, who sets product strategy and priorities across OG. You own the how and the when.
  • If you've shipped consumer onboarding, fiat, payments, or banking products before, this will feel familiar. The difference is you'll be doing it as the on-ramp into regulated U.S. prediction markets -where accessibility and bank-grade compliance collide, and the playbook for "best funded-user experience in the category" is yours to write.


What You'll Actually Do:

  • Own onboarding and fiat end-to-end. You are the DRI for signup, verify, deposit, and time-to-funded. You make the friction vs. compliance call. Ownership isn't shipping a KYC screen; it's moving signup - funded - ready for first trade.
  • Own the payments and banking product. You decide funding methods, payouts, limits, retries, and partner UX (ACH, cards, instant funding, and whatever clears in the U.S.). You treat rails, authorization, and flow of funds as product -not a vendor ticket.
  • Own the money-in funnel as a growth surface. You instrument drop-off, attack the leaks, and sequence work against conversion -not a feature list. You partner with the Predictions PM on the handoff from funded - first contract.
  • Hold the design bar on trust and money UX. You champion clarity, hierarchy, and error states as non-negotiable. You push back on "good enough" when users are putting in a debit card or waiting on an ACH. Specific feedback: interaction cost, copy, recovery -not vibes.
  • Wireframe and partner in Figma. You create your own wires and drive design conversations. You catch clunky funding and KYC interactions before users do.
  • Talk to users like a peer. You run research on how people currently sign up, verify, and move money. You ask "Show me how you fund this account," not "Would you use instant deposit?" You distinguish what users say from what the funnel reveals.
  • Drive cross-functional execution. You align engineering, design, data, compliance, payments, banking partners, and ops around funded-user outcomes. You own the backlog and the ship cadence for this charter. Nothing in onboarding/fiat goes live without your sign-off on product and UX bar.


Requirements:

  • Fiat and onboarding ownership. You have owned money-in and/or user onboarding (signup, KYC/identity, deposits, funding) and can walk the funnel you owned, the drop-offs you attacked, and the number that moved.
  • Payments / banking product, not adjacent fintech. You have owned payment rails, funding methods, or banking/on-ramp product (ACH, cards, PSP, payouts, crypto on/off-ramp, or similar) and can point to a flow of funds, a partner integration, or a failure mode you actually ran. Résumé logos without rails ownership don't clear the bar.
  • Design sensibility as a product skill. You can evaluate money-in and identity UX with specifics (hierarchy, density, recovery, trust), not "it looks nicer." You can point to a flow you refused to ship until it was clear.
  • Data ownership. You instrument your own funnel, size the opportunity, and prioritize without waiting for someone to hand you the analysis.
  • User empathy in the product. You are willing to use OG regularly (onboard, fund, withdraw) to feel friction firsthand. You ask behavioral questions before feature questions.
  • We care what you've built and owned -not MBA, pedigree, or a certain number of years.


Preferred:

  • Crypto exchange, crypto bank, or regulated on/off-ramp PM work: you've already sat in compliance + rails + consumer conversion at once.
  • Consumer growth / activation: you've owned a signup or first-value funnel, not only the bank core.
  • Hands-on OG / prediction-market / sportsbook use: you know why funding has to feel instant for a live game.
  • Deep Figma / design-system fluency: you move faster with design as a peer, not a handoff.
  • AI player and pilot: you use AI tools with human-in-the-loop judgment to move faster on research, specs, and iteration.


Why This Role:

  • Direct volume impact. Onboarding and fiat are where prediction markets win or lose share of wallet. Your craft bar shows up in funded users -the input every trade depends on.
  • Frontier. Regulated U.S. prediction markets still don't have a default "money in" experience. Consumer speed and bank-grade compliance at once -the rails are new and the playbook is yours to write.
  • Access. You work directly with product leadership. Your UX and prioritization calls land where strategy is set. No layers. No politics.
  • Leverage. Signup - funded is the front door of OG -not a side feature.
  • Upside. Early ownership of the payments/onboarding charter on a standalone prediction brand backed by Crypto.com's compliance and scale infrastructure.
  • Team. High-calibre product, design, payments, and engineering partners who care whether the thing actually funds -not just whether it shipped.


$150,000 - $230,000 a year

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

401(k) plan with employer match

Eligible for company-sponsored group health, dental, vision, and life/disability insurance

Work Flexibility Adoption. Flexi-work hour and hybrid set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com

Crypto.com is a cryptocurrency platform that offers a range of products and services, including a cryptocurrency wallet, a Visa debit card, an exchange, and a platform for staking and earning interest on cryptocurrencies. The company was founded in 2016 and is headquartered in London, England. The platform is designed to make it easy for people to buy, sell, and use cryptocurrencies, and it has a user-friendly interface that is accessible to both beginners and experienced traders. The company has raised over $360 million in funding and has over 10 million users worldwide.
Learn more about Crypto.com
Size
1,000 employees
Industry
Founded
2016
Revenue
$400,000
NASDAQ

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