5+ years of product management experience in high-growth tech companies
Experience shipping AI or ML-powered features
Proven ability to take products from inception to launch
Strong instincts for understanding user problems and business opportunities
Fluency in technical and design discussions with engineers and designers
Current knowledge of emerging AI tools and championing experimentation
Empathy for small business owners and a deep understanding of their needs
Responsibilities
Own end-to-end product execution from concept to launch
Design and ship AI-native experiences for customers
Shape the product roadmap based on market insights and customer needs
Iterate quickly on product features and analyze results
Conduct deep market analysis to stay ahead of competition
Align cross-functional teams around ambitious goals
Build scalable systems using AI for research and analysis
Communicate strategy and priorities clearly to all stakeholders
Benefits
Competitive health & dental insurance effective on day one
Flexible PTO policy
In-office lunch twice a week for NYC and SF employees
Access to Wellhub for wellness resources and gym memberships
Annual stipend for professional development
$5,000 bonus for high performers after 5 years
401k eligibility from day one
Dependent Care FSA available
Paid parental leave
Fertility and adoption benefits through Carrot and Kindbody
Full Job Description
About the Role
AI is at the heart of everything we build. More than 130,000 service businesses count on us to keep their day-to-day operations running, and our AI teammates, including Reception, are already doing meaningful work for them. Now we're moving into new territory: reaching new markets, building smarter teammates, and finding better ways to help customers grow and stay with us. We're looking for a Senior Product Manager to take on one of these opportunities and make it their own. You'll join a deliberately small product team, where everyone takes on broad ownership, and AI shapes how we research, prototype, and ship. Decisions happen in days, not quarters. You won't inherit a playbook, you'll write one.
You will report to our Head of Core Product. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.
What You'll Do
Own end-to-end product execution from zero to one, taking new ideas from concept to launch with urgency and precision
Design and ship AI-native experiences, including agentic teammates that do real work for customers, and define what "agentic" means in your part of the product
Shape the roadmap with bold, well-reasoned bets grounded in market insight, customer needs, and business impact
Ship fast and correct fast: iterate on a weekly cadence, analyze results, and pivot based on what the data tells you
Go deep on the market, the competition, and customer pain points so Genius AI stays ahead as we move into new categories and customer segments
Align Design, Research, Engineering, Marketing, and Analytics around ambitious goals and keep them moving at high velocity
Build systems, not just features, using AI to automate research synthesis, analysis, and delivery so your impact scales beyond your own capacity
Tell the story of where we're going by communicating strategy, priorities, and learnings clearly to everyone from execs to frontline teams
What We're Looking For
5+ years of product management experience, ideally at high-growth technology companies building multi-user or collaborative products, with a record of taking products from inception to launch
Shipped AI or ML-powered features or redesigned your team's research and decision-making around AI tooling, with a clear point of view on what AI makes possible and proof that you've built something with it
Default to action: you set a direction, ship something, and iterate rather than waiting for perfect information
Strong product instincts, with the ability to understand user problems and business opportunities and define a vision for solving them
Fluency in technical and design conversations, and comfort working shoulder to shoulder with engineers and designers
An AI-forward profile, staying current on emerging tools and championing experimentation across your team
Genuine empathy for small business owners and a drive to understand their needs deeply
Benefits & Perks
Competitive health & dental insurance options, effective on your first day of employment
Flexible PTO
In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
Annual stipend for professional development and continued learning
High performers at 5 years receive a $5,000 bonus to use however you recharge best
401k benefit: employees are eligible to contribute starting day 1 of employment
Dependent Care FSA
Paid parental leave
Fertility and adoption benefits via Carrot and Kindbody
